“SYSTEM ANALYSIS & DESIGN” “TOURIST GUIDE & RESERVATION SYSTEM” Prepared By: Sheilamy Zen Ragunton Mary Joy Alaba Jemar Corona TABLE OF CONTENTS Chapter 1 1.0 INTRODUCTION -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3 1.1 STATEMENT OF THE PROBLEM - - - - - - - - - - - - - - - - - - - - - 5 1.2 STATEMENT OF GOALS/OBJECTIVES - - - - - - - - - - - - - - - - - 7 1.3 SIGNIFICANCE OF THE STUDY/PROJECT RATIONALE - - - - -
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Silpakorn University International College 912 208 Practicum in Housekeeping and Front Office II ECO-FRIENDLY HOTELS RESEARCH Instructor: Aj. Wonrasak Sucher Submitted by: An Ngoc Van DO 90520165 I. Introduction to green hotels/ resorts: Green hotels or Eco hotels are environmentally friendly properties that take the initiative and implement very important practices and programs to reduce energy‚ water‚ and waste. That is participating in recycling programs‚ linen changing programs
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TOTAL QUALITY MANAGEMENT ASSIGNMENT QUALITY MANAGEMENT SYSTEM IN HOSPITALITY INDUSTRY Definition of Quality management system: ISO 9000 defines a QMS as a management system to direct and control an organization with regard to quality. If we insert the ISO 9000 definitions for the words in italics we produce the following unintelligible definition: ‘A QMS is a set of interrelated or interacting elements that establishes and achieves policy and objectives that direct and control an organization
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existing and new information related to measures for the assessment‚ prediction‚ prevention and mitigation of natural disasters (WMO‚ 1992). A prominent element within this program has been the development of operational flood forecasting systems. These systems have evolved through advances in mathematical modelling (Wood and O’Connell‚ 1985; O’Connell‚ 1991; Lamberti and Pilati‚ 1996)‚ the installation of telemetry and field monitoring equipment at critical sites in drain¬age networks (Alexander
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of quality and integrity. Starting with Cotton Trading‚ Hashoo Group of Companies today boasts the only chain of Five -Star Hotels in Pakistan namely The Pearl Continental Hotels chain and the Karachi Marriott and the Islamabad Marriott Hotels with presence in all the provincial capitals and the Federal Capital except one. Today‚ Hashoo Group of Companies besides hotel industry encompasses oil and gas exploration‚ mining‚ ceramics‚ pharmaceuticals‚ tourism and travel. It also has considerable investment
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LAN-BASED RESERVATION WITH BILLING SYSTEM FOR RESORT AND HOTEL SCOPE AND LIMITATIONS OF THE STUDY SCOPE The proposed study includes ways and strategies in developing a LAN-Based Computerized Reservation with Billing System for Resort and Hotel where all inputted records and information from guests/guests are being saved in the database. The database serves as the back-office system for storing and retrieving data/records. All queries are being processed in the database for the system’s administrator’s
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on acid-free paper. Copyright © 2009 by John Wiley & Sons‚ Inc. All rights reserved Published by John Wiley & Sons‚ Inc.‚ Hoboken‚ New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced‚ stored in a retrieval system‚ or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopying‚ recording‚ scanning‚ or otherwise‚ except as permitted under Section 107 or 108 of the 1976 United States Copyright Act‚ without either the prior written permission
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PART A CHAPTER 1 INDUSTRY PROFILE History of Hotel Industry: A hotel is an establishment that provides paid lodging‚ usually on a short-term basis. Hotels often provide a number additional guest services such as restaurant‚ a swimming pool or childcare. Some hotel has conference services and meeting rooms and encourages groups to hold conventions and meeting at their location. Revenues of hotel and restaurant (H&R) industry in India during the financial year 2000-2011 was INR 804.32 billion
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RESPONSIBILITIES HOTEL DIRECTOR The Hotel Director is responsible for all hotel departments onboard and supervises all "hotel" department heads to ensure company standards and procedures are being upheld‚ in an effort to maximize guest service and satisfaction. The Hotel Director oversees crew morale onboard and allocates crew cabins. They are directly involved in the maximization of onboard revenues and will monitor and control expenses and requisitions of all hotel departments. The Hotel Director
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customer service I have received at the Hilton Garden Inn [location removed]. I cannot find a more appropriate email address for customer satisfaction-related emails so my apologies if this email does not reach the right person. I travel frequently for business and have been staying at exclusively Hilton hotels for the past few months. My HHonors number is [number removed]. I have become accustomed to receiving top-notch customer service at Hilton hotels‚ but your Garden Inn in [location removed]
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