Executive Summary Competition among hotel and hospitality business has increased enormously as customers are getting more educated and fashionable. They’ve been demanding more luxurious services and products which urge organisations to focus on better marketing and strategic planning. Hotels and firms now believe that personal and strong relationships with potential customers is key to competitive advantage in today’s competitive business environment. The idea of developing and upholding the relationship
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Managing a Better Program - Introduction Hilton Hotels sees its frequent guest programs “HHonors” as an incredibly important marketing tool. It serves to direct promotional and customer service efforts for a population of its most important clients‚ the frequent business traveler. Hilton is running the “HHonors” loyalty program to create and retain loyal customers in the same way as its major competitors. Organizations in the lodging industry all compete for the same subset of customers by introducing
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revenues. In November of 1999‚ Avon announced the appointment of Andrea Jung as president and chief executive officer of the firm. Although Avon is best known for their direct-selling method‚ Ms. Jung felt they needed a new strategic plan to attract and retain Avon customers. Her strategic vision is to bring the Avon product line to consumers through new distribution channels including retail outlets like Sears and JC Penney. This retail initiative was not met with great enthusiasm from her board but the
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Hilton HHonors Worldwide: Loyalty Wars: (Due Week 9‚ Oct. 29-Nov. 2) Compare the Hilton HHonors reward programme with other reward programmes you know about or have researched. Be sure to discuss the differences‚ how they value guests and their offerings. Does the value of the Hilton program justify its’ cost. Explain in terms of the value of a customer. What is Starwood trying to do and how should Jeff Diskin respond? The Hilton HHonors Worldwide reward programme can be compared with
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Whole Foods – Strategic Plan IST 7100 September 20‚ 2014 Kunal Parekh Whole Foods Market‚ Inc. which is headquartered in Austin‚ Texas‚ is an American foods supermarket chain it was founded by John Mackey who currently serves as the CEO of Whole Foods. To sum up their mission and vision statement‚ Whole foods as a company strives to help out in promoting positive health and well-being of people‚ this includes team-members‚ customers and the whole planet in general. Some
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Mobility is a number one focus globally as we continue to look for mobility solutions. We are currently living in times of economic uncertainty. To meet these challenges BMW must create strategic and operational plans to increase sales‚ develop new and profitable areas of activity and sustainability along the entire value chain and in all basic processes‚ which will create value to the company‚ the environment and society. Based on the SWOT analysis BMW’s strengths are as follows: a very reputable
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Hilton Manufacturing Company In February 2004‚ George Weston was appointed general manager by Paul Hilton‚ president of Hilton Manufacturing Company. Weston‚ age 56‚ had wide executive experience in manufacturing products similar to those of the Hilton Company. The appointment of Weston resulted from management problems arising from the death of Richard Hilton‚ founder and‚ until his death in early 2003‚ president of the company. Paul Hilton had only four years ’ experience with the company
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JUMEIRAH GROUP VS HILTON WORLDWIDE TABLE OF CONTENTS Cover Page .....1 Table of Contents .....2 Appendix .....3 1. Jumeirah Group .....4 1. Top Down View .....4 1. Background of the Company .....4 2. History .....4 3. International Presence .....4 4. Services .....5 2. Inside View (EGSOP) .....6 1. Environment .....6
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BUS317 ------------------------------------------------- Strategic Management ------------------------------------------------- STRATEGIC BUSINESS PLAN FOR CITIGROUP Group Members: Tan Poh Thin 31116952 Thng Jiahua Amanda 31116999 Khoo Hong Kah Brenda 31076612 Yeow LiQin 31128223 Yeow LiXian 31128241 Lecturer : Mr Frankie Yee Unit Coordinator : Mr Ian Boudville TABLE OF CONTENTS 1
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Consulting Group (BCG) Matrix --------------------17 Figure 8: Competitive Profile Matrix---------------------------------------18 Figure 9: Grand Strategy Matrix--------------------------------------------19 Introduction In order to do a strategic analysis of Hilton Singapore which located in Orchard Road‚ the objective of this assignment is to know more about its current market position and strength in hospitality and tourism industry. An Overview of the Hospitality and Tourism Industry in Singapore
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