International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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Frederick Community College BU 274-1 Customer Relations Index# 1968 Fall 2013 Class Starts: January 27‚ 2014 Class Ends: May 16‚ 2014 Last day to withdraw: April 12‚ 2014 Instructor Information: Name: Samantha Robertson Office: N/A E-mail: srobertson@frederick.edu Cell Number: 443-206-4586 Office Hours: Available on request Campus Mail Box Number: 750 Course Information: Credits: 3 Prerequisites: EN 50‚ EN 52 Co-requisites: None On-campus Meetings: N/A
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Holistic healing is healing which embodies many different aspects of the physical and metaphysical bodies. It includes many different variations of healing methods‚ spanning from well-known and trusted methods such as acupuncture and chiropractors‚ to more eclectic methods such as crystal use and energetic healing through the chakras. In its essence‚ holistic healing will tend to encompass aspects of either the mind or the spirit as well as the physical body (Ventegodt and Merrick 2009:481). Holism
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Airbus’s New Support Strategy Values Customer Service Airbus is building a new support strategy where customers pay for a significant portion of purchased services with data collected during operations. In a press briefing last December at the aircraft manufacturer’s headquarters in Toulouse‚ France‚ executives from Airbus’s customer services team explained that rather than becoming a standalone business unit‚ integrated customer support can help make Airbus airplanes more attractive. In addition
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psychiatry‚ is the use of the holistic approach. This form of treatment for mental health is rapidly increasing in popularity and because of this‚ society has begun to vilify and question the standard use of psychotropic medications. These discussions have now opened a window of opportunity to consider different options pertaining to our own mental well-being; but the looming question is‚ which treatment is going to give us the best outcome? On the one hand‚ the holistic approach will attempt to prove
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Customer equity is a result of customer relationship management. Customer equity is the total of discounted lifetime values of all of the firms customers. In layman terms‚ the more loyal a customer‚ the more is the customer equity. Firms like McDonalds‚ Apple and Facebook have very high customer equity and that is why they have an amazing and sustainable competitive advantage. Customer Equity is made up of three components. Value Equity‚ Brand Equity and Relationship Equity. Value Equity
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http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah‚ Roland T. Rust‚ A. Parasuraman‚ Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service‚ University of Maryland Additional services and information
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Marketing logistics value: Managing the 5 P ’s In order to position logistics in its proper role in today ’s business environment‚ logistics leaders will have to do a better job of communicating‚ or marketing‚ logistics. The time for lamenting the lack of interest in logistics from senior management is over‚ and the time to become proactive is here. The logistics story will be understood when all logistics leaders begin to take the marketing initiative and the successes of the discipline are recognized
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Existentialism: A Theoretical Orientation Jared Smith Nevada State College In the mental health profession‚ there are many theoretical approaches available to therapists to help them in understanding their clients. These theoretical approaches‚ “provide a frame work for conceptualizing client problems and determining a course of action in counseling” (Erford‚ 2010). Existentialism is one of many theoretical orientations of the mental health profession within the human services industry available
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Chapter 5: Creating Customer Value‚ Satisfaction‚ and Loyalty GENERAL CONCEPT QUESTIONS Multiple Choice 1. ________ are adept at building customer relationships‚ not just products; they are skilled in market engineering‚ not just product engineering. a. Profit-centered companies b. Customer-centered companies c. Production-centered companies d. Sales-centered companies e. Promotion-centered companies Answer: b Page: 119 Difficulty: Easy AACSB: Reflective Thinking 2. The
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