INTRODUCTION A Value Added Service (VAS) can be defined as: Any service provided by the service provider to promote its main service business (Wikipedia) Or Value added services is a term that is used to refer to service options that are complimentary to but also ancillary to a core service offering. (wiseGEEK) As Kotler as said: “Over time the augmented benefits become the expected benefits.” The same applies to Value added services‚ what a customer sees as a value added service today
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COMPANY & DESIGN A NEW EMPLOYEE ORIENTATION PROGRAMME THAT CAN MAXIMIZE THE NEW EMPLOYEES UNDERSTANDING ON THE COMPANY’S CORPORATE CULTURE PREPARED BY: WARDATU QISTINA AWANG BA4D 2012698374 ABDULLAH FAIRUZ BIN ISMAIL @ SAID BA4D 2012549501 PREPARED FOR: MADAM AZIZAN BINTI ZAINUDDIN 3 NOVEMBER 2014 TABLE OF CONTENTS CONTENTS PAGE 1.0 ACKNOWLEDGEMNET 1 1.0 INTRODUCTION: BACKGROUND OF KENTUCKY FRIED CHICKEN (KFC) 2 1.2 GENERAL UNDERSTANDING ABOUT ORIENTATION PROGRAMME 3 - 6 1.3 KFC’S
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Describe the FIVE (5) marketing management orientations and explain marketing management in today’s terms. The 5 marketing management orientations are production concept‚ product concept‚ sales concept‚ marketing concept and social marketing concept. Production concept assumes that customers will want to buy products or services that are easily available and affordable. Hence‚ management would focus more on production efficiency and distribution of the product. This concept is useful when the
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More than just marketing‚ branding is the entire effect that creates a memorable identity. A successful branding program is also based on differentiating themselves as unique. Effective branding creates a perception that there is no other product‚ service‚ organization or community quite like yours. Whether the distinction is a result of function‚ form‚ ease of use‚ price or prestige‚ the consumer believes you offer something exceptional. This research work is based on brand marketing strategies adopted
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to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the information you need for information on customers priorities
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the study The trade atmosphere today is changing more rapidly than ever before. It is characterized by increasing competition from both domestic and foreign companies‚ a brandish of mergers and acquisitions‚ and more sophisticated and demanding customers who have great expectations related to their consumption experiences. Since services are intangible‚ heterogeneous‚ and inseparable‚ it is difficult to measure service quality objectively. So the companies have focus to so many different aspects
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Building and preserving customer value is essential in the new organizational structure taking place in the health-care industry. As businesses and consumers move forward‚ businesses are being measured more and more by the value they create for their customers. Customer value is the focus of the article "Customer Value & Business Success in the 21st Century." Customer value is defined as how a business values customers and how customers value a business’s products or services. The article focuses
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Employee Orientation “A good employee orientation helps everything to make sense. When things make sense to us‚ (i.e. when we understand) we feel more confident. Confidence‚ in turn leads to a positive attitude. A positive attitude increases our capacity for learning and it is infectious and therefore is self-reinforcing.” (Troughton) "Employee orientation should be an on-going learning process"‚ according to the Novia Scotia‚ Canada government‚ which employees thousands of employees. The
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Since as we knew marketing came to people’s life in the 1950s and 1960s.With the rapid improvement in marketing‚ there is an strong argument‚ which is marketing shapes the needs and wants or marketing reflects the needs and wants of customers. People used to define that marketing is selling goods which people do not really need. However‚ marketing concept defined as “achieving organizational goals depend on determining the needs and wants of target markets and delivering the desired satisfaction
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Apple‚ Inc: Marketing Strategy with the Customer in Mind By: Rosa Somerville BUS 330 – Principles of Marketing (BAD 1216A) Instructor: Vicki Long May 21‚ 2012 Introduction My friend just recently purchased the Apple I-phone 4. She made the decision after she found out that she can use the smartphone to communicate with her son face to face while he is in training out of state. Her previous phone‚ a Samsung LG did not have nearly as much capabilities as her new smart phone. Apple
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