Indian Institute of Management Kozhikode Course Outline Course Title : Service Operations Management (SOM) Course Code : SM05-06 Credits : 2 Term : Quarter-II (25 March- 30 June 2013) Year : 2013-14 Faculty : Prof. S. Venkataramanaiah __________________________________________________________________________ Introduction & Objective(s): Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute nearly 75% of
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Chapter Outline Work Measurement OM Spotlight: Work Measurement Activities in Roller Coaster Maintenance Time Study Methods OM Spotlight: Job Description— City of Phoenix‚ Arizona Operations Analyst for City of Phoenix‚ Arizona Predetermined Time Standard Methods Learning Curves Practical Issues in Using Learning Curves Solved Problems Key Terms and Concepts Questions for Review and Discussion Problems and Activities Cases Rehabilitation Hospital of Florida The State versus John Bracket Endnotes
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approach to teamwork that moves responsibility for decisions further down the organization chart to the level of the employee actually doing the job Continuous Improvement Management’s view of performance standards of the organization The way management views the contribution and role of its workforce (employee involvement and team efforts are the key to improvement) Key Elements of TQM: Quality is defined by customer Employee involvement Continuous improvement Prevention‚ not inspection
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work is performed‚ and these immediate tests have most value if each indication that a problem has occurred is followed immediately by root-cause analysis and structured problem solving. This assignment shows how the specific tools of the Toyota Production System (‘TPS’) such as pull-systems‚ comprehensive approach to managing collaborative work systems that allows frequent‚ fine-grained problem identification and improvement in overall organizational structure‚ coordinative mechanisms‚ and task-performance
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to aim for 120%.” When founder Soichiro Honda said this he defined the company’s fundamental approach to quality: what it means to strive to be a company society wants to exist. Determined to meet or exceed the expectations of customers‚ Honda is taking new initiatives to reach ever-higher product quality standards. That is who we are. To strengthen customer trust by offering products founded in safety and offering a new level of outstanding quality‚ Honda has created a quality cycle that continuously
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consistency/ratio of chemicals to glass and impurities e. Transfer defects back to start of production cycle f. Cool the material g. Check for bubbles h. Transfer defects back to start of production cycle i. Roll out the cooling glass j. Shape or cut out into shape (either circular or rectangular) k. Check dimensions (1.5 inches by 1 inch) if correct l. Transfer defects back to start of production cycle m. Curve the lens according to specifications using a curving machine
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the world’s largest bicycle manufacturer‚ bringing forth a market leader. Honda Motor Company of Japan and the Hero Group entered a joint venture to setup Hero Honda Motors Limited in 1984. The joint venture between India’s Hero Group and Honda Motor Company‚ Japan has not only created the world’s single largest two wheeler company but also one of the most successful joint ventures worldwide. During the 80s‚ Hero Honda became the first company in India to prove that it was possible to drive a
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produce 30‚000 good T-shirts per month. Their plant operates 200 hours per month‚ but the new machines will be used for T-shirts only 60 percent of the time and the output usually includes 5 percent that are "seconds" and unusable. The stamping operation takes 1 minute per T-shirt‚ and the stamping machines are expected to have 90 percent efficiency considering adjustments‚ changeover of patterns‚ and unavoidable downtime. How many stamping machines are required? Target stamping-30000nos limting
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MKT B370 Operations Management SPECIMEN EXAMINATION PAPER Important Note: This specimen examination paper serves solely as an illustration of the types of questions which may be contained in the examination. Students should not construe these questions as the actual examination questions nor part of the actual examination paper. In addition‚ this specimen examination paper does not purport to represent the complete scope or coverage of the course and the distribution of the topics to be examined
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Mostafa Garments Industries Ltd. Is one of the Leading company in Bangladesh. They Export there products in America‚ EU countries‚ Japan and Chaina Market. They supply there product in both local and overseas markets. It is exiom that large-scale production of readymade Garments (RMG) in organized factories is a relatively new phenomenon in Bangladesh. Until early sixties‚ individual tailors made Garments as per specifications provided by individual customers who supplied the fabrics. The domestic
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