INTERNATIONELLA HANDELSHÖGSKOLAN HÖGSKOLAN I JÖNKÖPING Customer Loyalty Research - Can customer loyalty programs really build loyalty? Bachelor thesis within Business Administration Author: Kellgren Cecilia Moradi Ladan Romppanen Maiju Tutor: Jönköping Johansson Anette‚ Raviola Elena January 2007 JÖNKÖPING INTERNATIONAL BUSINESS SCHOOL Jönköping University Kundlojalitets forskning - Kan lojalitetsprogram verkligen skapa lojalitet? Kandidat uppsats inom Företagsekonomi Författare:
Premium Customer relationship management Marketing Customer service
“How can leaders motivate staff in order to improve productivity and job satisfaction?” Introduction In this essay I shall define - motivate‚ job satisfaction‚ productivity and leaders. I shall then give a brief history of motivational theories and then discuss McClelland’s Motivational Needs Theory; to explain some methods of how staff can be motivated by analysing the 3 main factors in his theory and explain how these factors can motivate staff and to see if
Premium Motivation
of accomplishment and a realization of self perseverance. A house can be built 3 ways: the right way‚ the wrong way‚ and the cheap way. Cheap is the medium between right and wrong. Most houses are done the right way‚ where professionals work together to build an in demand product. If not a professional there might be a slight risk of doing the project the wrong way. Even thought I will explain how to build a house by no means can or should my outline be a reference for professional building. Years
Premium House Building
Machiavelli‚ a successful leader consists of five crucial characteristics. First of all‚ in order to be a great leader you should be loved and feared at the same time. However‚ being feared could be better because that way people would less likely revolt against the leader‚ but not to the point to be hated. On the other hand‚ a great leader should be supported by its people. Most importantly‚ a powerful leader should pretend to be virtuous and kind. By saying that‚ we can compare that to Macbeth.
Premium Political philosophy Leadership Florence
How to build strong communication in the home Communication‚ effective and open‚ is an important part of strong‚ healthy families. It is an essential tool for developing and maintaining strong marital‚ parental and sibling relationships within the family. Family communication differs from other forms merely because it is attached to the growth of a family unit as a whole. Verbal and non-verbal information is exchanged daily and being able to pay attention to what others are thinking and feeling
Premium Family Nonverbal communication Interpersonal relationship
4b Detailing the implications of a team leader not having interpersonal skills; After successfully holding a training session for a small team of people on the merits of team working and interpersonal skills‚ I now have to identify the implications of a team leader not having the type of interpersonal skills that are needed to run an effective team. Interpersonal Skills enable you to work with others harmoniously and efficiently within a team‚ working well with other involves understanding
Premium Communication Team Graphic communication
could possibly ask yourself “Wow‚ is that really all I do?”. Indeed‚ it is. Breaking these norms can sound like a waste of time
Premium Random act of kindness Acts of the Apostles Hypertension
What Makes Someone "Out of the Norm"? Everywhere around the world‚ there are some people who appear to possess certain unique characteristics that shape them into extraordinary human beings‚ people who have the power to be real heroes— but at the same time seem as ordinary as can be. Some may be friends‚ family‚ or even random people you spot on the street. However‚ you have no idea what their identity is until you actually explore and thoroughly get to know them. A few weeks ago I started to develop
Premium Family Mother Father
A leader can be described as someone who works with a group of people to help them achieve a goal. According to the book‚ business leadership‚ a leader has the role of helping us understand the current reality and bring a brighter future. This group of people are influenced by a leader who uses their knowledge and skills to coordinate workers to achieve business goals. A leader will do this by communicating their vision and objectives. In this assignment the theories of leadership styles used by
Premium Leadership Management
American Norms vs. Japan Norms In sociology‚ when we discuss culture (which is the totality of learned socially transmitted customs‚ knowledge‚ material objects‚ and behavior (Schaefer 2010:50))‚ we discuss how culture includes such things as; language‚ beliefs‚ values and norms. When sociologists studied culture they mainly looked upon the norms of society. Norms are "the agreed-upon expectations and rules by which a culture guides the members in any given situation"(Cultural Norms). There are
Premium Sociology Norm