conduct business such as payroll‚ employee record keeping or paying an employee. It’s important to store the data of the transaction save and protected because transaction generally involves an exchange of money which is critical to any organization. How Transaction Processing System is implementing in McDonalds? McDonalds everyday sells a huge amount of hamburgers ‚so McDonalds should order raw material from its supplier ‚ each time McDonalds place an order with its supplier ‚ a transaction happens
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Yes I agree with this statement‚ because the consumers only will decide companies position that leads to high or least position which can/cannot be able to withstand todays competition. The company must satisfy the customer needs‚ if one is failed the other company contribute the needs of
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http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah‚ Roland T. Rust‚ A. Parasuraman‚ Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service‚ University of Maryland Additional services and information
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1.0 Introduction The term “customer loyalty” is indisputably one of the most widely studied subjects by researchers in the world‚ intensively evolving over the years. According to past reviews‚ loyalty has been defined as a repeat purchase that is a result of a preference‚ attitude or market share. However‚ according to Uncles‚ Dowling and Hammond’s (2003) review of literature‚ there is no universally agreed definition (Jacoby and Chestnut‚ 1978; Dick and Basu‚ 1994; Oliver‚ 1999). Therefore‚
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Articles Summary: Heinz Emerging Market by Bill Johnson KFC’s Radical Approach to China Heinz emerging markets The growth of the Heinz’s sales in the developing countries‚ such as China‚ India‚ Indonesia‚ Russia‚ and Brazil‚ is increasing quickly in recent years. Bill Johnson‚ the CEO of Heinz‚ thinks that referring to these countries as the emerging markets is not accurate anymore. They have huge consumers and high quality supporting industries
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Management information system use by KFC Management Information Systems (MIS) is the term given to the discipline focused on the integration of computer systems with the aims and objectives on an organization. Each KFC outlet use MIS in accounting‚ knowing production‚ and very useful in formulating HR policies which helps them to rate their employees. The development and management of information technology tools assists executives and the general workforce in performing any tasks related
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Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
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CLEANLINESS 3. REAL WELCOME & THANK YOU 4. HOSPITALITY GESTURES 5. CUSTOMER COMPLAINTS & RECOVERY 6. SECURITY 7. GOOD COMMUNICATION & FOLLOW-UP 8. BIRTHDAY PARTIES 9. LOCAL STORE MARKETING (LSM) 10. PRODUCT AWARENESS AND COMPANY INFORMATION 1 11 28 32 37 42 50 56 58 64 1. INTRODUCTION 3. The One-Day Course The final stage of your development will involve your attendance on the Customer Care Course. Attending the one-day Customer Care Course will give you an opportunity to further improve and
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KFC RESTAURANT Regalado st. Fairview Quezon city Telephone no: 02-4301169 December 6‚ 2014 Ref. File: 54523 Mr. Johnny Rapid 143 Auburn St. North fairview Sub. Quezon City Attention: Johnny Rapid Gentlemen: Subject: KFC DELIVERY The Holiday Season will be upon us before you know it. My staff and I would love to help you in planning for your Christmas party this season. I have enclosed a menu (and price list) for your convenience‚ I hope you’ll think about us the next time you need
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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