UNIVERSITY IN BRATISLAVA‚ FACULTY OF MANAGEMENT HOW TO ASSESS EMPLOYEE’S NEEDS FOR TRAINING INTRODUCTION A subject of my seminar assessment from Human resource management is Training needs assessment‚ or how to assess employee’s needs for training. The training needs assessment is a very effective way‚ how to identify employees’ needs for training. An object of my assessment is to acquaint readers with this topic‚ explain them‚ how the training needs of employees are identified‚ what the process
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Illinois at Urbana-Champaign Copyright © 2001 by Jeffrey A. Krug. Used with permission. Kentucky Fried Chicken Corporation (KFC) was the world’s largest chicken restaurant chain and third largest fast-food chain in 2000. KFC had a 55 percent share of the U.S. chicken restaurant market in terms of sales and operated more than 10‚800 restaurants in 85 countries. KFC was one of the first fast-food chains to go international in the late 1950s and was one of the world’s most recognizable brands.
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KFC Company Overview KFC Corporation (KFC‚ founded and also known as Kentucky Fried Chicken) is a chain of fast food restaurants based in Louisville‚ Kentucky in the United States. KFC has been a brand and operating segment‚ termed a concept[2] of Yum! Brands since 1997 when that company was spun off fromPepsiCo as Tricon Global Restaurants Inc. KFC primarily sells chicken pieces‚ wraps‚ salads and sandwiches. While its primary focus is fried chicken‚ KFC also offers a line of grilled and roasted
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Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo’s (1965) on the effort of customers‚ their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer‚ there is not so much consensus conducting in relation
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Difficult Customers The customer leaned across the counter. “You mean I spend thousands of dollars in here‚ and I can ’t return a defective tool?” he said. “Well‚ the tool isn ’t really defective‚” replied the counter salesperson. “So you ’re calling me a liar?” The customer now had everyone ’s attention. His loud voice and aggressive manner caused some of the other customers to look at one another and roll their eyes as if to convey the silent message‚ Oh‚ one of those difficult people. It
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“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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Chapter I I. Introduction The findings of this research are mostly useful to those (managers and crews) who intend to give customer satisfaction. The research indicates the most important aspects to give 100% customer satisfaction that will benefit customers and the company as well. In the past few years significant growth has been noticed on Jollibee Foods Corporation. It has been proved that Jollibee Foods Corporation is the fastest and the largest growing company
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new phenomenon. KFC and McDonald’s fast food companies‚ the two well-known fast food companies in Chinese market‚ which was play an important role in Chinese Fast Food market. They attract customers through its good quality and excellent service in China. According to Mcknese consulting report( 2013)‚ current McDonald’s has more than 30‚000 stores in more than121 countries with $40.63 billion turnover‚ its rank the top in the most valuable fast food brands worldwide in 2013. KFC has more than 11000
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How children need to behave with grandparents Grandparents really enjoy babysitting their grandchildren. Also‚ for grandchildren‚ grandparents are one of the most precious persons in the universe. Gradually‚ each one of us grow and have to go through different phases of life and development and at a point we will grow old and become a grandparent someday. The time spent with grandparents is the most precious and cherishing time and can be enjoyed only when the children is disciplined. Following
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