Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practiced. Following are the most basic ones‚ which should always be employed. 1. Use the three answering courtesies: • Greet the caller • State your organisation • Introduce yourself “Good afternoon‚ Accounts‚ Andrew Batt speaking” 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and reflects
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4 Organisational cultures Introduction: defining culture The concept of culture has become increasingly significant in education during the 1990s and into the twenty-first century. This enhanced interest may be understood as an example of dissatisfaction with the limitations of those leadership and man- agement models which stress the structural and technical aspects of schools and colleges. The focus on the intangible world of values and attitudes is a useful counter to these bureaucratic assumptions
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TELEPHONE PAST TO THE PRESENT YOLINDA RATLIFF INF. 103 COMPUTER LITERACY INSTRUCTOR MIKE JONES August 10‚ 2010 In 1862 Thomas Alvin Edison hung a telegraphy line from Port Hudson Railroad station to Port Hudson village and worked in the telegraphy office as he was taught as a
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as the ideas‚ principles‚ ethics‚ hypothesises‚ expectations‚ attitudes‚ beliefs‚ standards and norms within an organization (Kilmann et al.‚ 1985) It consists of: • The manner in which people interact during organizational services and procedures‚ and the language generally used. • The customs shared by employees all through the organization. • The leading values of an organisation. • The idea that directs the organization ’s principle towards employees and clients. •
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What is organisational communication? “The key to success and productivity within an organisation is effective internal communication through the presence of informal and formal communication channels . Organisational communication can be defined as the process of sending‚ receiving and interpreting messages between units within a functioning organisation. In order for an organisation to reach their objectives‚ it is vital to build a supportive workforce through the use of communication between
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A Proposal to Aid in Changing and Improving the Company’s Organisational Culture A Proposal to Change and Improve the Company’s Organisational Culture All aspects of this proposal are based on a fictitious situation. I will summarise the aspects of the organisational culture and the aspects that could improve the culture of this fictitious organisation. I currently hold the position of manager at a small‚ privately owned coffee bistro/book store. I have been an employee there for 3 years and
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Assignment 1 – Part B – Organisational Theory Organisational design can be defined as achieving the organisation’s goals through changing and constructing the structure of that organisation (Robbins & Barnwell 2002). Organisational environment can be defined as the conditions that could potentially impact the organisation (Robbins & Barnwell 2002).The purpose of this essay is to explore and critically analyse British Petroleum (BP) from the modernist and symbolic interpretive perspectives. This
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HKUSPACE Introduction to Front Office Operations (Directed Study) The Hotel Organisational Structure Hotels employ a vast number of persons with variety of skills. The larger the hotel‚ the more specialised the tasks. Large hotels have bigger resident populations and provide more services than do many small towns. Hotel organisations follow the pattern of other business institutions. They break up the work force into separate departments‚ with each department entrusted with a share of the
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Organization & Behaviors (Unit 3) Organization & Behaviors (Unit 3) Topics Page # Topics Page # | Table of contents Importance of management and leadership in Organisation……………………………………………12 Approaches to management……………………………12 Approaches to leadership………………………………13 Importance of management & leadership theories to
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functions. Depending on the functions department forms. The sub departments or sub functions called verticals. The pyramid structure of organisational rule applies in all departments. Department or function is headed by department heads and verticals are headed by vertical heads who reports to department heads. In organisation like telecom‚ almost all company follows same structure. Bharti Airtel ltd has the following structure department wise. 1) HR (Human Resource ) 2) Sales & Distribution
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