BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents
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Information Technology and quality customer service: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to work. The money saved from this can in turn be used to benefit the local
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CHAPTER 1 1.1 INTRODUCTION Customer satisfaction: Customer satisfaction is a measure of the degree to which a product or service meets the customer’s expectations. Satisfaction results when expectations are equaled or surpassed. Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important
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We Can‚ But Should We? Chamberlain College of Nursing NR361 Information Systems in Healthcare Kathleen Fabian‚ Professor Fall B 2010 Radio frequency identification‚ also known as RFID‚ is a breakthrough in technology and could just be the next big step in surveillance. Yet‚ how far is one willing to go to be sure that all of their past history is accurate? This sounds a little like George Orwell’s 1984; a chip inserted into one’s skin‚ embedded with data that can be transferred to a reading
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establish that the problem is a major problem for the company. 2. Formulate alternative solutions to the problem. It may be helpful to brainstorm as many solutions as you can and then narrow your list down to three or four solutions you feel are the strongest. 3. Evaluate and compare the alternative solutions. To evaluate alternative solutions you should consider their strengths (e.g. increased productivity) and their weaknesses (e.g. increased cost). 4. Recommend and justify an effective
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Introduction: customer service are All interactions between a customer and a product provider at the time of sale‚ and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer‚ for example if a customer has a problem regarding their goods they would
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Case Study on Business Ethics: Holiday Cheer or Ethical Dilemma? Williams had joined Star Corporation‚ one of the leading consumer electronics company‚ only a few days back as the Purchase Manager and he was going through the employees conduct manual. He was attracted by the clause‚ prohibiting acceptance of gifts by the employees of the purchase department. It read as follows: “Purchase department employees shall not accept gifts from vendors. This is to ensure that no vendor is given any
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Wal-Mart ’s Customer Service Perspective Karen E. Wilkerson TUI BSBA Integrative Project BUS 499 Module 2 SLP Dr. Thurgood February 17‚ 2012 Wal-Mart ’s Customer Service Perspective Customer service is interaction with your company ’s clients. Ultimately‚ businesses are in business to make money; profitability cannot be achieved without customers. Customer service representatives provide much of this direct interaction‚ although almost anyone‚ from any position in an organization‚ may be
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Abstract: This case discusses the customer service initiatives of LL Bean‚ Inc‚ a US-based multichannel retailer. LL Bean had evolved from being a mail order company selling hunting boots into a leading international retailer selling apparels‚ home furnishings and outdoor equipment. Its endeavor was to deliver quality products at reasonable prices and offer excellent customer service to customers. In its 98-year long history‚ the company had preserved the customer-centric tradition set by the founder
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The three basics are food‚ sleep and exercise‚ though the balance depends on age. As we get older we tend to need less of all three. Metabolism slows with age‚ so we feel less hungry; with age we become less active and therefore need less sleep However‚ all three basics are required at any age if we are to remain relatively young and healthy throughout our allotted span. For the purpose of this essay‚ let us assume that you are a young man or woman of about eighteen years. You have an interest
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