John Lewis Customer Service Essay

Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a
company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service.
John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they
sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from ffdsffffffffffffffffffffffffffffffffffffffffffffffffffffffff- ffffffffffffffffffffIntroduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.
John Lewis: john Lewis is a department store which is large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control
Boots: boots is a multiple variety store which sells products from a variety of different ranges at a cost that’s affordable and not expensive
Pc world: pc world is a specialist outlet store which are retail businesses that focus on specific product categories, such as office supplies, men's or women's clothing, and carpet. It isn't the product they sell that determines if a company is a specialty store but rather the breadth of their product offering.
Explain how customer service is essential for effective retailing you will need to undertake a cs survey for each retailer.
Customer service is essential for retailing because it could contribute to the business reputation as it plays a big part when retailing for example if a customer has a problem with their goods or something’s gone wrong they go straight to customer service so this is essential for retailing as it helps the business as well as satisfying customers in order for retailing business to be successful and be a better competitor to other businesses
Customer focus:
Customer focuses definition, the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service.
Cs survey for john lewis:
John lewis Product/service poor Satisfactory Excellent

Customer satisfaction:

Customer satisfaction, Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service. Businesses often use customer satisfaction surveys to gauge customer satisfaction. Typical areas addressed in the surveys include:
• Quality of product
• Value of product relative to price - a function of quality and price
• Time issues, such as product availability, availability of sales assistance, time waiting at checkout, and delivery time
• Atmosphere of store, such as cleanliness, organization, and enjoyable shopping environment
• Service personnel issues, such as politeness, attentiveness and helpfulness
• Convenience, such as location, parking, and hours of operation

John Lewis
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of service provided by john Lewis, the atmosphere of the location where the product or service is purchased, and the price of the product or service. John Lewis often use customer satisfaction as a way to improve their business and release better products in order stratify customer’s in john Lewis in order to make profits and customer are happy for what they are purchasing john Lewis try to satisfy customers by selling a variety of goods from clothing to electrical to attract different markets and potential customers to be successful and build a reputation that shows that they satisfy customers through the goods they sell

John Lewis use customer information in order for their business to run better and help out customers and make their business better john Lewis try collecting information about customers, try to find out what your customers are buying, why they are buying, and how often they are buying. Include any potential customers who have made enquiries about the goods or services. John Lewis use a lot ict in order for their business to run and make profits for example they use ict in order to check if stock is low instead of doing it manually a advantage for using ict is that It is very easy to store data, and Save things can be saved in many places other than just your computer, for example; external hard drives.
Organisation is much more easier and better when using a PC.
If done efficiently, your work can be very accurate,
Using ICT also means there is unlimited amount of space available to you. Which means you can store if john Lewis staff have been paid and may be paid automatically from the use of ict also as it makes the business run more smoothly on a daily bases. They mainly use it to store historical information of how their business were doing to using it to pay employees and take payments from customers via credit, debit cards which is used through ict and using the technology to do this. Also many other uses for ice

boots
Customer satisfaction Collection and uses of customer information Uses of ict
Boots customer satisfaction is that they try to sell cheap goods but of good quality to customers and at specific customers that use their products in order to help them and there needs in everyday life they try to satisfy customers by making sure that they have products with high demand for example clothing and creams for you skin and items for new borns which is essential when needed they want to make sure customers are satisfied because they want them coming back to the business due to there service and products and keep coming back and hoping they tell a friend and recommend to other potential customers that they should shop at boots which also builds there reputation as well as a business reputation with customer. And can use information from customers in order to help satisfy more or make improvements to the business to do so. Boots use customer information in order uses of ict can go from communicating with customers individually to automatically checking if there is enough stock ict is used in order for the business to be run smoothly on a daily basis there are many uses of ict in this business as this is one of the main aspects in order to run a business of this size with ease many uses of ict vary from
• Communication
• Store business data which can be customer reviews or historical business accounts and statistics of how there doing, profit and loss accounts ect
• Ordering stock and automatically check if stock is needed

And many other uses ict also helps save time in a business and helps them to be open 24/7 This means that a business can be open anytime anywhere, making purchases from different countries easier and more convenient. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle.

Pc world
Customer satisfaction Collection and uses of customer information Uses of ict
Customer satisfaction could go from satisfying the customers because they know the products are made just for them in order to use to going into the business receiving good customer service from the business. Pc world satisfy customers in order for them to build a good business reputation as well as getting new customers in everyday because of what other customers have said about the business and them satisfied with the purchase made.in order to satisfy they give out discounts to customers depending on how much they spend this will help as it shows the customers that the business cares about them and they will keep coming back to the business, also customers reviews help as it shows the problems of the business and the positives and they would try to improve on a certain area of the business or a product in order to secure that there making sure the customers are satisfied.in order to attract new customers organisations need to know what customers want and then tailor everything they do to pleasing them. Uses of ict in pc world is very similar to a lot of business however have slight differences in pc world ict is a must in order to run there businesses everything they do from checking if the item is in stock and most people pay by card as items can go from 300+ which means they probably wont be carrying around cash and may pay via a debit or credit card to make it easier

CRM: customer relationship management refers to how an organisation builds long standing relationships with customers. The main goals of CRM are to assist in the improvement of services that organisations provide to customers
Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows you to to following:
• Understand the customer
• Retain customers through better customer experience
• Attract new customers
• Win new clients and contracts
• Increase profitably
• Decrease customer management costs

Crm for john Lewis is that they give out various things like discount codes or provide gift cards or some sort of discount which attracts customers and build a relationship between the business and the customer which can conclude in the customer building a positive relationship with the business which makes them eager to come back and purchase from