cs description
Customer Service is the employee 's of an organisation, giving customers what they want. They need to provide the right products and the right service to all the customers and potential customers.
The organisation and its individuals provide products and services to meet the expectations of its customers. Customer Service applies to all types of customers, these include; individuals, groups, people from different cultures and people with specific needs.
Customer service is important to the organisation for the following reasons:
Effective customer service promotes:
* Customer Satisfaction
* Job satisfaction of staff
* Repeat Business
* Recommendations
* Increased Profits
* Safe and Secure Environment
Poor Customer Service leads to:
* Falling of sales
* Customer Complaints
* Low Staff morale
* Reduced Profits
For this assignment in Customer Service, the organisation I have chosen to study is Hollywood Bowl.
When I first arrived at Hollywood Bowl, my first impressions were that it was situated in a clean, bright area. The main sign was in very bold and bright colours
he Increasing role of Technology in Customer Service
Main concept
Of this statement is a 24/7 responsibility, and technology can assist in making it effective (we access technology that 24 hours a day, 7 days a week)
To say that technology has permeated almost every aspect of life in most developed countries would be an understatement. Computers are continually becoming smaller, more complex, and powerful; we have only started to see the impact that technology will have on shaping the future. Most business in the developed countries is technically depending in some form. Calculators, cash registers, maintenance equipment, telephones, radios, cellular phones, pagers, computer systems and handheld personal planners are typical examples of technology that we rely upon. We have become a 24/7 society and can communicate at any time and any place.
The organisation and its individuals provide products and services to meet the expectations of its customers. Customer Service applies to all types of customers, these include; individuals, groups, people from different cultures and people with specific needs.
Customer service is important to the organisation for the following reasons:
Effective customer service promotes:
* Customer Satisfaction
* Job satisfaction of staff
* Repeat Business
* Recommendations
* Increased Profits
* Safe and Secure Environment
Poor Customer Service leads to:
* Falling of sales
* Customer Complaints
* Low Staff morale
* Reduced Profits
For this assignment in Customer Service, the organisation I have chosen to study is Hollywood Bowl.
When I first arrived at Hollywood Bowl, my first impressions were that it was situated in a clean, bright area. The main sign was in very bold and bright colours
he Increasing role of Technology in Customer Service
Main concept
Of this statement is a 24/7 responsibility, and technology can assist in making it effective (we access technology that 24 hours a day, 7 days a week)
To say that technology has permeated almost every aspect of life in most developed countries would be an understatement. Computers are continually becoming smaller, more complex, and powerful; we have only started to see the impact that technology will have on shaping the future. Most business in the developed countries is technically depending in some form. Calculators, cash registers, maintenance equipment, telephones, radios, cellular phones, pagers, computer systems and handheld personal planners are typical examples of technology that we rely upon. We have become a 24/7 society and can communicate at any time and any place.