NO DREAM TOO BIG A PROJECT REPORT ON “Step required to be taken for ensuring minimum 50% market share in Rewa District” BY NAME OF CANDIDATE Mr. Sanjeev Kumar Singh IN PARTIAL FULFILLMENT OF “POST GRADUATE PROGRAM IN MASTER OF BUSINESS ADMINISTRATION” NAME OF INSTITUTION
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Discussion Notes on the Customer Service Process 1. Customer calls in problem by dialing central information phone number. 2. Phone menu system directs customer to choose from the following choices to get to customer service representative: 1. Level 1: Greeting and identify if you have a tone or pulse phone. Choose 1 if you have a tone phone. Stay on the phone if you don’t have a tone phone (put on hold for at least 5 minutes). Time spent listening to greeting and identifying
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EFFECTIVE COMMUNICATION SKILLS FOR GOOD CUSTOMER SERVICE PRESENTED BY OLUWASEGUN JAMES TABLE OF CONTENTS Table of Contents Page Title Page 1 Table of Content
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Customer service and support Puritans offers Customer service and support is the reason why people revert to using the Puritans network for making their purchases imminent to make an impact and get a sure solution to variable needs that people have demanded and can make access to for their betterment. It is a probable reason that you will find a consumer benefit department that is primarily concerned with getting a solid background you will certainly want to assert in many situations. There is an
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keeping customer satisfaction 2 2. California Fitness & Yoga Centers Vietnam - A real example of bad practice of customer service 3 2.1. About California Fitness & Yoga Centers Vietnam 3 2.2. California Fitness & Yoga Centers Vietnam’s customer service problems 3 2.3. Causes of bad customer service 4 2.4. Recommendations 5 3. Conclusion 5 4. References 6 INTRODUCTION Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series
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and motivated employees play a crucial role in overall growth and success of the organization. Retention of key employees is critical to the long term health and success of any organization. Focusing on employee retention techniques can positively impact the organization as it increases employee productivity‚ performance‚ quality of work‚ profits‚ and reduce turnover and absenteeism. Employee retention is a process in which the employees are encouraged to remain with the organization for the maximum
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According to a report from Bloomberg in 2008‚ Wal-Mart Stores Inc. ranked lowest among U.S. discounters and department store chains in an annual survey of customer satisfaction. Shoppers said they found less value in Walmart’s prices. The first issue encountered by Walmart is rude services provided by its employees. This can be seen in complaints plastered throughout online forums and web discussions. Forums can be a source of information because people voice out their experience and opinions without
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‘Customer service has become a lost art in our society.’ (Zimmerer and Scarborough‚ 2005). According to (Zimmerer and Scarborough‚ 2005) many companies today are rediscovering the fact that customer service is an essential part of doing business. Providing incomparable service and not necessarily low prices is one of the most effective ways to attract and maintain a growing customer base. According to (Robbins and Judge‚ 2007) most organizations today are trying to create a customer responsive culture
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OF SELECTED RESEARCH PROBLEM 4.1 Statement of research problem: EMPLOYEE TURNOVER AND RETENTION IN LAW FIRMS. 4.2 Statement of research objectives: • What are employee turnover and retention? • Measuring turnover and retention • Why do people leave organisations? • Improving employee retention 4.3 Research design and methodology: • What are employee turnover and retention? Employee turnover Employee turnover refers to the proportion of employees who leave
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Unit Title: Follow the Rules to Deliver Customer Service Unit number: F2 2.3 Explain when and how they should refer to somebody in authority about the rules for delivering customer service I would need to refer to a person in authority if I am uncertain about how to deal with an issue‚ for example a complaint or a request. I would contact my supervisor who then should be able to pass on the correct information to me‚ or contact the regarding person directly. 2.4 Explain how
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