"Impact of after sales service on customer retention" Essays and Research Papers

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    Retention Strategies

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    includes the following • Background information on the issue‚ • An explanation of what you think needs improvement and why the change is required; and • Benefits you plan to achieve. Issue Identified Undertaking the Challenges of Employee Retention in an Organisation TABLE OF CONTENTS 1. EXECUTIVE SUMMARY 5 2. INTRODUCTION 6 3. KEY FINDINGS AND ANALYSIS 7 4. CONCEPTUAL FRAMEWORK 8 5. RECOMMENDATIONS 9 6. BENEFITS TO BE DERIVED 12 7. CONCLUSION 13 8. REFERENCES 14 9. APPENDICES

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    THE IMPACT OF UNLIMITED SERVICE GUARANTEE ON CONSUMER DECISION MAKING TOWARDS LUXURY HOTEL SECTORS IN ACCORDANCE TO MALAYSIAN CONSUMER PROTECTION ACT 1999 (CPA) by Pradeep Paraman ABSTRACT A service guarantee is a promise that a service or product will

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    Turnover and Retention

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    Main Body 2 Excessive Turnover 2 General Turnover 2 Critical Employee Turnover 3 Turnover in Low to Moderate Level 3 Motivation 3 Innovation 4 Relationship between Turnover and Performance 4 Employee Retention 5 Significance 5 Job Satisfaction 5 Embeddedness 6 Others 7 Conclusion 7 Reference 8 Introduction Following the process of globalization which is increasingly developing‚ consequent fierce competition brings

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    101 Manage customers for profits not just sales) Benson P. Shapiro‚ VKastuh Rangan‚ Rowland T. Moharty‚ and Elliot B. Ross (rl3 High sales volume does not necessarily mean high income‚ as many companies have found to their sorrow. In fact‚ profits (as a percentage of sales) are often much higher on some orders than on others‚ for reasons managers sometimes do not well understand. If prices are appropriate‚ why is there such striking variation? Let’s look at two examples of selling and pricing

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    Recruitment and Retention

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    Decreases in employee benefits and salary requirements have made recruitment and retention of qualified employees challenging. Recruitment and retention are one of the many ongoing tasks of HR representatives in many healthcare organizations. One of the many reasons why recruitment and retention can be such a daunting task is the downward spiral of the economy. The economy has caused some companies to reduce of freeze salaries and eliminate or reduce certain benefits for its current and future employees

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    Student Retention

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    suggests that student retention cannot be accredited to any one cause but rather a combination of factors. The retention of a student in higher education is typically attributed to student’s experience and perception of the institution. They propose that all campus departments have an obligation to assess their part in improving student retention. Equally‚ Tinto (1993) developed a theory predicting a strong association between academic and social integration in retention. Campus Recreation programming

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    understand the Customers opinion and Satisfaction level of Mobile Services of BSNL in East Godavari District‚ researchtitled“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SERVICES IN RAJAHMUNDRY REGION”has been conducted. 1.2 Importance of the Study In today’s competitive business world and challenging economy‚ retaining your customer base is critical to your success. If you don’t give your customers some good reasons to stay‚ your competitors will give them a reason to leave. Customer retention and satisfaction

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    SERVICE QUALITY PERCEPTION OF CUSTOMERS ABOUT SERVICE PROVIDERS COMPANIES- VODAFONE & LOOP. BATCH- SYBMS 2013-2014 DIVISION- C MADE BY- ASHUTOSH PUJA TABLE OF CONTENTS SR.NO TITLE 1 INTRODUCTION 2 OBJECTIVES OF STUDY 3 SCOPE OF STUDY 4 RESEARCH METHODOLY 5 DATA PRESENTATION 6 DATA ANALYSIS & FINDINGS 7 HYPOTHESIS TESTING ___8____ 9 _________CONCLUSION__________ SUGGESTIONS INTRODUCTION formerly Vodafone

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    Employee Retention

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    The author is also of the opinion that interview processes should be modified to identify more accurately the prospective employee who can help maximize collaboration. Therefore the article concludes the need for a comprehensive interviewing and retention strategy. Margaret Barchan quotes[2]‚ the example of a Swedish company (Celemi)‚ measuring the knowledge within a firm indirectly by assessing performances across several dimensions. The growth is measured in percentage terms to arrive at a net

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    H01: There is a significant impact of Gender on Customer Experience Ha1: There is no significant impact of Gender on Customer Experience H02: There is a significant impact of Age on Customer Experience Ha2: There is no significant impact of Age on Customer Experience H03: There is a significant impact of Occupation on Customer Experience Ha3: There is no significant impact of Occupation on Customer Experience H04: There is a significant impact of Annual Income on Customer Experience Ha4: There is no

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