OM CHAPTER 1 GOODS‚ SERVICES‚ AND OPERATIONS MANAGEMENT DAVID A. COLLIER AND JAMES R. EVANS OM‚ Ch. 1 Goods‚ Services‚ and Operations Management ©2009 South-Western‚ a part of Cengage Learning 1 Chapter 1 Learning Outcomes learning outcomes LO1 Explain the concept of operations management. LO2 Describe what operations managers do. LO3 Explain the differences between goods and services. LO4 Describe a customer benefit package. LO5 Explain three general types of processes
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Case Study Analysis- Zara ABSTRACT This paper is based on case study on operation management and positioning strategy of Zara‚ one of the world’s fastest growing manufacturers of fashion clothing. Also a world leading fashion retailer brand of Inditex. The case study outlines how Zara transforms from a local clothing retailer it into a global successful brand. It addresses few components in the case study‚ such as the products and process control and integrate business model used in Zara. The case
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ge1 Operation Management 1.1 Definition Operation Management is the activity of managing the resources which produce and deliver goods and services (Slack et al‚ 2010). These activities commences from the very initial production stage of information gathering right up to the final stage of consumer consumption of the product. Every organization does operation management even if they do not notice it. All organizations produce goods and/or services and to create goods and/or services‚ the organization
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examines what might be termed the more ‘strategic’ aspects of supply network design. Chapter 13 (this chapter) treats some of the more operational issues. Yet‚ the boundary between what is strategic and what is operational in supply network/chain management is somewhat arbitrary. And although this case does not examine the very operational issues of how each of these companies’ supply chains operates‚ it does provide a starting point for a debate on what‚ in practice‚ the operational issues would
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performance. Performance here is defined as the degree to which an operation fulfils the five performance objectives at any point in time‚ in order to satisfy its customers. A polar diagram can be used to see how well the 5 dimensions of performance of the operation meet requirements of the market. It is unlikely that for any operation a single measure of performance will adequately reflect the whole of a performance objective. Usually operations have to collect a whole bundle of partial measures of performance
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Production and operations management: A present scenario A new management specialization has joined hands with the fields like Financial management‚ Supply chain management‚ Business management‚ Insurance management and that field has really a influence on the working of present organizations and that management field is "Production and Operations Management". Although ‚ the concepts introduced with POM ‚ as it is commonly referred as‚ are not a new one for example time study ‚ motion study‚ and
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Importance of Computer in Management Computer systems and software applications help companies manage business operations efficiently. The use of computers and Information Technology (IT)-based systems in mainstream businesses has redefined workplace practices‚ operational metrics and business models. Top management and key business executives have been able to leverage the various capabilities of computer-based systems and productivity software technologies to get a better handle on business
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MODULE INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT Content of module: Introduction to production and operations management‚ definition of ‘production’ and ‘operations’ management‚ meaning‚ scope and history of evolution. INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT Production is the process by which raw materials and other inputs are converted into finished products. Production and operations management (POM) is the management of an organization’s production system. A production
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Demand Forecasting in the Indian Retail Industry Applied Economics (HS 700) Course Project Report Vijay Gabale (07305004) Ashutosh Dhekne (07305016) Piyush Masrani (07305017) Sumedh Tirodkar (07305020) Tanmay Mande (07305051) March 19‚ 2008 1 Contents 1 Introduction 1.1 Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 Objective . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Challenges Faced in Demand Forecasting 3 Theoretical Framework 3.1 Judgemental
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MGD426 Risk Management Overview A risk is‚ consequently‚ a hazard that can derail an organization from accomplishing a business process‚ project‚ or any activity that is vital to a company’s sustenance. There are different classifications of risks: financial‚ operational‚ infrastructure‚ human capital‚ and marketing risks. These risks embody subcategories of risks that can negatively affect the company. Leverage‚ receivables‚ and investments are risks can hinder the financial situations of a
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