Scientific & Engineering Research Volume 4‚ Issue 7‚ July 2013 ISSN 2229-5518 1 TQM-Based Self-Assessment Tool for Hospitality Industry. Walid Youssef Montasser - Prof Dr. Abd Alhakim Al Manhawy – Prof Dr. Essam Alanany Abstract: In the hospitality industry‚ quality is of extreme importance but so far the focus of many institutions working in the field of hospitality have only been on training front line staff to ensure guest satisfaction. When a customer stays at a hotel‚ his perception
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Abstract As we know‚ 2014 is the year of “Visit Malaysia” for our country. “Visit Malaysia” is the nation biggest and grandest tourism celebration with Malaysia Truly Asia’s endless wonders of event‚ festivals and activities all-year round. Visit Malaysia Year (VMY) was first launched in 1990 with theme “Fascinating Malaysia‚ Year of Festival”. The campaign was a huge success with Malaysia charting 7.4 million in tourist arrivals compared to 4.8 million in 1989. To enable tourist recognize Malaysia
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People Management in Hospitality and Tourism MODULE NUMBER : U54028 Critically Evaluate Whether the requirement for Emotional Labour in Hospitality and Tourism is ethical. Module Leader: Peter McGunnigle Student Name: Mrignaini Chauhan Student Number: 09078935 Submission Date: 08/12/11 Word Count: 2200 (excluding Appendices) Critically evaluate that whether the requirement of Emotional Labour in hospitality and tourism work is ethical. The endeavour of this essay is to critically evaluate
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medium term needs of businesses. They have done this by creating a diverse and value-laden tourism product that attracts a mix of domestic and international guests‚ many of whom are repeat visitors and have made a personal financial commitment to the destination. Sustainable destinations are managed by well-trained and committed staff. They have an up-to-date tourism plan which focuses on sustainable tourism. They have the personnel‚ resources‚ and political commitment to implement and monitor the
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Tourism and Hospitality Marketing Group Assignment (Case Study on Frequent Flyer Programmes) Group Members: Mary Tan Seok Gek Date: Sep 09‚ 2009 [pic] Introduction to Airline Frequent Flyer Programmes Two events contributed to the emergence of Frequent Flyer Programmes (FFPs) in the airline industry. First‚ deregulation of the industry in 1978 created a more customer- oriented marketing strategy. Second‚ the growth in information technology
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Business Management (Year 2011-13) Dr. V K Gupta Institute of Management Technology Ghaziabad Course Background and Objectives: Project management has become crucial for operations in industries such as construction‚ information technology‚ IT‚ hospitality‚ and engineering and new product development. At one time project management was limited to civil and construction engineering programs where it was highly quantitative and technical. Modern day project management
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Executive Summary Purpose – The purpose of this report is to find out what couse high staff turnover in hospitality industry. And try to solute those problem. Methodology – The reason of high staff turnover rate divide by three major types‚ which are individual factors‚ enterprise factors and industry factors. After explain three types of factors‚ this report will show some method to solute each problem. Findings – Company should do something to remain their staff to decrease the damage from
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TOURISM DEVELOPMENT IN EGYPT by Student’s name [Code+ course name] [Professor’s name] [University name] [City‚ State] [Date] Table of Contents Table of Contents 2 2 2 Introduction 3 Tourism Industry of Egypt 4 Rationale for Selection of the Country 4 GDP of Egypt 5 Overview of the Tourism Industry 6 Role of the Private Sectors 8 Natural Change and Climatic Conditions 8 Theoretical Framework 9 TALC Model and Egypt 9 Carrying Capacity Factor 12 Dependency
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Tourism in Nepal Tourism is an organized journey to a particular place for recreation and learning. It is the hospitality industry. Everyone likes to enjoy watching beautiful places. Nepal is famous for high mountains‚ fast flowing rivers‚ green forests‚ tranquil lakes and old temples. These facts lure everyone to visit Nepal. People do not like to say consistently in a place for ever. They often visit the places of their own country or of a foreign country with eagerness to getting knowledge‚
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years‚ intense competition and challenging economic conditions have contributed to difficult times for golf course owners and operators across Canada including the Niagara Region. Group Assignment – In your groups become familiar with the golf industry in the Niagara region by visiting the Niagara Golf Trail website (www.niagaragolftrail.com). Based on the content in Chapter 1 on Micro and Marco Environments‚ answer the following questions: 1. What advantages does a golf course receive by
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