1.0 Introduction The term “customer loyalty” is indisputably one of the most widely studied subjects by researchers in the world‚ intensively evolving over the years. According to past reviews‚ loyalty has been defined as a repeat purchase that is a result of a preference‚ attitude or market share. However‚ according to Uncles‚ Dowling and Hammond’s (2003) review of literature‚ there is no universally agreed definition (Jacoby and Chestnut‚ 1978; Dick and Basu‚ 1994; Oliver‚ 1999). Therefore‚
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diversity. In addition to diversity of ethnicity‚ culture‚ race‚ and religion‚ diversity of age‚ gender‚ geography‚ products‚ and skills are applicable when considering the impacts of management functions. “Starbucks dedicates itself to creating a workplace respecting and valuing people from diverse backgrounds‚ and enabling its employees to do their best work. We honor the unique combination of talents‚ experiences‚ and perspectives of each partner; making Starbucks success possible” (Starbucks‚ 2012
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Miscommunication in the Workplace Communication is a two-way street. Making assumptions and drawing conclusions based on only one frame of reference will usually fail and cause miscommunication between the parties involved. This can be because of differences of gender‚ culture‚ age or even education levels. Changing the fundamental way in which a person thinks or feels can lead to better communications between the parties involved. "Due to the rapid changes brought about by globalization it
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traditional shoppers gather information on products and services online‚ but still make the purchase onsite in a traditional setting by visiting a store. Keywords: Perception of shopping‚ Offline shopping consumers‚ Online increasing numbers of customers. Many traditional businesses are reacting by going online to remain competitive (Schoenbachler and Gordon 2002). Advancements in technology enable apparel stores‚ for instance‚ to improve their online services by using personalized virtual models
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Mentoring originates from Greek mythology and was used to describe a relationship where an older‚ wiser‚ more experience guardian would serve as an advisor‚ teacher‚ friend and nurturer to a younger‚ inexperienced person. Modern workplace mentoring is typically a one-to-one relationship between a more experienced and a less experienced employee which is based upon encouragement‚ constructive comments‚ openness‚ mutual trust‚ respect and a willingness to learn and share. The mentoring relationship
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Introduction Globalization taking place in the business world today has led to increased workforce diversity as employees from different cultural backgrounds are brought together. Diversity in workplace encompasses respect and acceptance of the differences in the work place creating a positive and safe environment. Diversity entails the way employees perceive themselves and others affecting the way they interact with others in a working environment. Therefore‚ in order organizations to realize
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To be an individual is more beneficial than conforming to society. Followers allow people to control themselves‚ but an individual stands for what he believes in. A major difference between a follower and an individual is conformity. Someone who conforms to society follows a group of people and is influenced by everything that group of people does. An individual who doesn’t conform to society is self reliant and courageous. In the article Self Reliance‚ the author writes‚ “It may be
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rbyadav1988@gmail.com Abstract This study focuses on the Consumer Perception of Retail outlets: A comparative study of Big bazaar and More mega store. With the help of consumer perception of retail outlets increase their sale and provide total customer satisfaction. These Retail Outlets increase the India as well as in all over the world The term consumer perception refers to the perception that consumers display in searching for purchasing‚ using‚ evaluating and disposing of products and services
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Bully at Work by Ruth and Gary Namie‚ is an astonishing resource on workplace bullying. Gary introduces the main themes of the book by giving an example of his former boss‚ a bully. He also defines the victims of this social epidemic as Targets. Workplace bullying‚ like childhood bullying‚ is the tendency of individuals or groups to use persistent aggressive or unreasonable behavior against a co-worker or subordinate. Workplace bullying can include such tactics as verbal‚ nonverbal‚ psychological
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in the workplace‚ but many people tend to keep their opinions to themselves in fear of the consequences. Most people believe that if they are to strike‚ they are at a higher chance of losing their jobs. While this may seem like an unfair principle that immediately goes against the First Amendment (Freedom of Petition and Freedom of Speech)‚ many different companies have been known to do it. Striking should be a measure taken when many people do not agree with the conditions of the workplace‚ but they
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