Chapter 11 – Decision Making What is Decision Making? * Decision making – the process of developing a commitment to some course of action * Can also be described as a process of problem solving * Problem – a perceived gap between an existing state and a desired state Well-Structured Problems * Well-structured problems – a problem for which the existing state is clear‚ the desired state is clear‚ and how to get from one state to the other is fairly obvious * Decision making takes
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Topic Gateway Series Customer profitability analysis Customer profitability analysis Topic Gateway Series No. 55 1 Prepared by Jasmin Harvey and Technical Information Service January 2009 Topic Gateway Series Customer profitability analysis About Topic Gateways Topic Gateways are intended as a refresher or introduction to topics of interest to CIMA members. They include a basic definition‚ a brief overview and a fuller explanation of practical application. Finally they
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CUSTOMER PROFITABILITY ANALYSIS Customer profitability analysis (CPA) can be defined as a method used to compare the costs of all the activities used to support a customer or a customer group with the revenue generated by that customer or customer group. It is the analysis of the revenue and costs that relates to the customers which can be determined by considering the similarities and differences in customers’ buying behaviours and customer preferences. From the definition‚ it shows three features
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Compensation Decisions Amy Heuston Keller Gradaute School of Management of DeVry University HRM590: Human Resource Management Course Project Submitted to Dr. Judy Bullock February 24‚ 2013 As a human resource manager‚ most people believe that our job is only to fix problems within the workplace or terminate employees who are not performing up to the standards of the company. Without knowing fully exactly what the position entails‚ this misconception will continue. Today
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CHAPTER 18 Investment Decisions: Ratios Test Questions 1.Income multipliers: a. are useful as a preliminary analysis tool to weed out obviously unacceptable investment opportunities. 2.The overall capitalization rate calculated on a potential acquisition: a. is the reciprocal of the net income multiplier. 3.The operating expense ratio: c. expresses operating expenses as a percent of effective gross income. 4.The equity dividend rate: b. expresses before-tax cash flow as a percent of the
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EMEA Banking Practice Banking on customer centricity Transforming banks into customer-centric organizations 3 Banking on customer centricity Transforming banks into customer-centric organizations Around the world‚ ever more banking customers are feeling discomfort. They despair at terms of contract they cannot understand‚ are shocked by hidden costs‚ and bristle at sluggish complaints handling. Demonstrations on Wall Street and elsewhere around the world accusing the industry
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Decision Tree Analysis Choosing Between Options by Projecting Likely Outcomes Decision Trees are useful tools for helping you to choose between several courses of action. They provide a highly effective structure within which you can explore options‚ and investigate the possible outcomes of choosing those options. They also help you to form a balanced picture of the risks and rewards associated with each possible course of action. This makes them particularly useful for choosing between different
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Mini Case - The MBA Decision 1. How does Ben’s age affect his decision to get an MBA? Ben’s age is a very important factor which can affect his decision to get an MBA degree. Firstly‚ Ben is now 28 years old and expects to work for 40 more years. So he has an expected work life of 68 years. So the earlier he gets an MBA‚ the better for him. For example: probably it won’t benefit him much if he decided to get an MBA at the age of 60. No one would hire him as an investment banker even if
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In the world of marketing‚ there are many techniques that are used to promote new products and services and customer retention programs. Sales promotion techniques are a powerful way of getting the marketing message across to all marketing channels‚ and are becoming increasingly sophisticated in order to be "seen and heard" in such a crowded market. Our company is aware that there may a small loss of market share‚ and wants to do something important and drastic to make that occur. We will call our
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Programmed decisions . Programmed decisions are made in routine‚ repetitive‚ well-structured situations with predetermined decision rules. These may be based on habit‚ or established policies‚ rules and procedures and stem from prior experience or technical knowledge about what works or does not work in a given situation. For example‚ organisations often have standardised routines for handling customer complaints or employee discipline. Decisions are programmed to the extent that they are repetitive
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