Infosys BPO- Operation strategy case analysis Table of Contents Introduction 3 Problem Analysis 3 Possible solutions 4 Case 1 : Dedicated resources for each queue 4 Case 2 : Common pool of resources for each stage 5 Case 3 : Dedicated resources for simple and complex processes 6 Case 4 : Common pool of all queues 6 Observations 7 Assumptions 7 Pricing strategy 8 Productivity Improvement Estimation 8 Recommendations 9 Action Plan 9 Introduction Indian BPO industry
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Challenges faced By Infosys Management in branding the company: • Lack of vision/Direction: Choose one of the four faces---end-to-end service including consulting in IT services‚ maintain status quo‚ expanding leadership in Indian market‚ end-to-end vertical integration capabilities. Markets: India only vs. Global Branding. • Advertise what: Value proposition shift from low cost operational high efficiency service provider to include high end business consulting. Not advertising the global
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Infosys Ltd. Infosys is an Indian IT multinational. Its headquarters is in Bangalore and it has 7 other Indian development centres in Hyderabad‚ Pune‚ Trivandrum‚ Bhubaneswar‚ Chandigarh‚ Mangalore and Chennai. It has a global presence in over 30 countries. Infosys was co-founded by 7 ex-Patni computer systems employees in 1981 with only $250 .Today with annual revenues of ~ $ 7 billion and a total workforce of 150‚000+ employees‚ Infosys is the second largest software services provider in India
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choice. If you were the CEO‚ what three things would you change? Please limit your response to 1000 words. Identify the major strengths and weaknesses of an organisation of your choice. If you were the CEO‚ what three things would you change? Infosys Technologies Limited is a company that specializes in Information Technology (IT) and is headquartered in Bangalore‚ India. It was founded in the early eighties and by year 2000 it was one the leading IT companies in India with a wide span global
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DIAGNOSES presents analyses of the management case by academicians and practitioners Infosys Technologies Ltd.: Growing Share of a Customer’s Business James A Narus and D V R Seshadri Case Analysis I Janaki Anant Principal Solution Architect i-flex solutions Ltd e-mail: janaki.anant@iflexsolutions.com T The April-June‚ 32(2)‚ 2007 issue of Vikalpa had published a Management Case titled “Infosys Technologies Ltd.: Growing Share of a Customer’s Business‚” by James A Narus and DVR
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Infosys: Communication in diversified environment Ramesh Jankampet Managerial Communication Skills – MGT510Z Sullivan University Executive Summary: Communication is one of the major roles to improve the quality of the work where diversity exists. Infosys established some procedures to reduce the affect of the diversity in the company. Company has introduced different programs to reduce the conflict and differences
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Organisation Structure Design Study of Infosys Infosys Global Headquarters: Bangalore‚ India Founded in 1981 Global Presence: 36 Sales Offices in 17 countries‚ 37 Global Development Centres Infosys is one of the largest IT companies in India with 122‚468 employees (including subsidiaries) as of 2010. It has offices in 33 countries and development centres in India China‚ Australia‚ UK‚ Canada and Japan. Vision "We will be a globally respected corporation." Mission "To achieve our objectives
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INFOSYS LIMITED Balance Sheet as at EQUITY AND LIABILITIES SHAREHOLDERS’ FUNDS Share capital Reserves and surplus 2.1 2.2 287 33‚015 33‚302 NON-CURRENT LIABILITIES Deferred tax liabilities (net) Other long-term liabilities 287 29‚470 29‚757 Note September 30‚ 2012 in ` crore March 31‚ 2012 2.3 2.4 42 19 61 21 21 CURRENT LIABILITIES Trade payables Other current liabilities Short-term provisions 2.5 2.6 2.7 27 2‚788 2‚891 5‚706 39‚069 ASSETS NON-CURRENT ASSETS Fixed assets Tangible assets
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An operations strategy focuses on specific capabilities of the operation that give the company a competitive edge. Factors used in developing an operations strategy includes: Cost Competition is used when a company uses cost as a strategy by offering a product at a low price relative to the prices of competing products. Take for example: Wal-Mart‚ this company is cost competitive often outsourcing their labor to impoverished countries that are willing and able to make any product for mere pennies
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Amity Business School Operations Strategy (MBA 482 & MEL 415) for Class of 2011 Amity Business School As a courtesy to those around you Please turn off your cell phones and Close your computers‚ except in the last row Amity Business School Realm of Operations Strategy • How should the organisation satisfy the requirements of its customers? • What intrinsic capabilities should the organisation try and develop as the foundation of its long term success? • How specialised
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