BSBCUS501C Manage quality customer service Presented to: Darren Creed Assessment 3 Name: Jacinta Butterworth Date: 20 March 2015 Procedure: 1. Develop a set of Key Performance Indicators for your Innovative Widgets customer service representatives. KPIs should address all the areas of customer and business requirements identified 2. Develop a plan or procedure for monitoring team members’ performance again KPIs 3. Develop a questionnaire to collect customer feedback related to KPIs and/or designed
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MYTHS People go into HR because they like people – but that’s pretty much it. Anyone can do HR HR deals with the soft side of a business and is therefore not accountable‚ nor strategic HR focuses on costs‚ which must be controlled (i.e. salary $’s) HR’s job is to be the policy police and the health and happiness patrol HR is full of fads HR is staffed with nice people NEW REALITIES-SHRM Strategic management of people through HR programs and policies helps to ensure organizational outcomes
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CREATIVITY AND INNOVATION How innovative are you? Solve the problem Remove three sticks to leave four See this figure? Divide the figure below into as many pieces as you can by making four straight cuts with a long knife 2 Dimensions=11 Cuts and pieces 3 dimensions=14 imagine it’s a cake Another Perspective Fold it after each cut=16 New Challenge A company manufactures glassware. The last step of the process is to wrap glasses individually in used newspapers and then
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efficiently. (The Times Case Studies‚ 2011) ALDI and HR Aldi has a very flat organisational structure. In the UK it is split into 5 regions (there are 62 internationally); each region operates individually‚ only sharing the purchasing function. Each region has 5 departments‚ and there are only 3 levels between the Store Assistants and the Managing Director of the Region. Organisational Structure Noticeably‚ there is no IT‚ Marketing or HR function in the structure. IT and Marketing are both outsourced
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What is an HR audit? : What is an HR audit? An HR audit is a process to review implementation of your institutions policies and procedures‚ ensure compliance with employment law‚ implement best practices and educate your managers. HR Audit refers to an examination and evaluation of policies ‚ procedures and practices to determine the effectiveness of personnel management. HR AUDIT COVERS : HR AUDIT COVERS MEASUREMENT & EVALUATION OF PERSONNEL PROGRAMMES ‚ POLICIES‚ & PRACTICES. The
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HR Structure Designing and communicating a HR structure that best serves the needs of an organization includes a strategy that defines the purpose and determines which principles of the structure are most critical for success. The HR structure should be structurally aligned with the organization structure of the business. This paper will review the current structure of my organization and a design of a new structure for our HR department which I will apply Christensen’s advice on designing
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PROJECT MANAGER’S RESPONSIBILITY AS A WAY FOR SUSTAINABLE MANAGEMENT IN CONSTRUCTION INDUSTRY A mini thesis presented by SALIHU AHMAD JARMAJO October 2012 TABLE OF CONTENT Pg Abstract 3 Chapter One 1.0 Introduction 4 1.1 Research Overview 4 1.1.1 Why Sustainability in Projects and Project Management 5 1.2 Background of Study 1.2.1 Who is a project manager? 1.2.2 Responsibilities
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same roof‚ at Straits Quay also have The Actor Studio where built-up area is 22000 sq feet features 2 theaters‚ a proscenium theater that sits 304 pax and an experimental theater that seats 150 pax. It also hosts a number of studios for classes and practices.
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on motivation 2. A report on recruitment and selection 3. A report on training effectiveness 4. A report on Conflict Management 5. A Study on Role of Recruitment and Selection 6. Performance appraisal at accenture 7. An overview of HR process & attrition analysis 8. Analysis of performance management at NDPL 9. A report on Bonus Act 1965 10. Business Communication - Effective Listening 11. Channel Development at MAX New York Life 12. A report on Competency Mapping
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displays a clear idea about the required HR skills‚ knowledge and behaviour to lead the organization to successes. The HRP Map covering of 10 professional areas‚ 8 behaviours and 4 bands. Sarah Miles (2009)‚ CIPD organizational development director‚ said: "This is a complete rethink of professional standards‚ not just a simple face-lift‚ and that ’s not something you can turn around in a short time." Human resource professional areas describes what HRs need to know (knowledge) and what need to
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