Singapore Airlines’ strategy Singapore Airlines is positioned as a premium carrier with high levels of innovation and excellent levels of service‚ and has made a strategic choice of giving priority to profitability over size. The internal organizational practices outlined in this paper‚ such as continuous people development and rigorous service design are key aspects of operationalizing and sustaining this positioning and strategic choice. At the corporate level‚ SIA follows a strategy of
Premium Singapore Airlines Airline
the Number One Airline in Asia by 2015. To deliver distinguished service to both business and leisure travellers who value Our Mission comfort and personalised service. With To be a Consistently Profitable Airline. Malaysian Hospitality in mind‚ at Malaysia Airlines‚ we make our guests feel welcome and special‚ enabling them to enjoy a consistently comfortable and comforting travel experience. Non-stop MH. This is Malaysian Hospitality. Malaysia Airlines welcomed its first
Premium Board of directors Kuala Lumpur Corporate governance
Policy-making processes in democratic countries are based on collective decisions. Although Arrow Theorem described an ideal model which has to comply with five certain assumptions‚ it nevertheless might be associated with real situations‚ when the problems of informational objectivity‚ impartiality‚ dictatorship‚ expertise‚ and consequent manipulation may arise. For instance‚ there wouldn’t be a possibility to take a reasonable objective decision if there is lack of information‚ but the additional
Free Decision making Democracy Decision theory
AEA 11‚5 9‚4 8‚3 TK 26‚6 35‚3 29‚9 2009 AEA -5‚8 -4‚2 -4‚5 TK 15‚8 15‚2 19‚0 2010 PAX Middle East 2007 4‚1 4‚2 5‚1 15‚5 11‚6 13‚8 -1‚7 3‚0 1‚2 12‚3 19‚7 24‚3 AEA TK AEA TK 2008 2009 AEA TK 2010 PAX Source: AEA= Association of European Airlines (Scheduled Traffic) AEA 7‚6 12‚6 6‚1 14‚0 13‚6 15‚7 8‚2 0‚8 3‚8 TK ASK 2‚7 0‚0 2‚6 8‚9 1H’11 22‚0 17‚4 AEA RPK AEA TK AEA -10 20 9‚9 11‚8 9‚2 30 11‚7 17‚4 18‚0 50 ASK 1H’11 RPK 9‚0 10‚4 9‚1 10 20 30 -10 0
Premium Turkish Airlines Revenue Star Alliance
IMPROVING BUSINESS PROCESSES Business Processes is defined as “a set of logically related tasks or activities performed to achieve a defined business outcome.” For our purposes‚ these outcomes can be physical‚ informational‚ or even monetary in nature. Physical outcomes might include the manufacture and delivery of goods to a customer; an informational outcome might be registering for college courses; and‚ finally‚ a monetary outcome might include payment to a supply chain partner for services
Premium Money Process management Business process
emeraldinsight.com/0960-4529.htm MSQ 15‚3 A case study of service failure and recovery within an international airline David Bamford Manchester School of Management‚ UMIST‚ Manchester‚ UK‚ and 306 Tatiana Xystouri Ministry of Finance‚ Nicosia‚ Cyprus Abstract Purpose – This paper seeks to examine the effectiveness of internal processes of service quality recovery for an international airline. Design/methodology/approach – An action research methodology was adopted. The research involved: a review
Premium Service system Service Customer service
provide a basis for future steps‚ such as identifying root causes and needed improvements and data corrections. 4. Assess Business Impact—Using a variety of techniques‚ determine the impact of poorquality data on the business. This step provides input to establish the business case for improvement‚ to gain support for information quality‚ and to determine appropriate investments in your information resource. 5. Identify Root Causes—Identify and prioritize the true causes of the data quality
Premium Improve Copyright Evaluation
buy fuel at lower prices. And to cut fuel cost Southwest also takes some other actions such as carrying less water for bathroom‚ and replacing passenger seats with lighter models. - Equipment and technology application and outstanding automation processes. Southwest has invested significant sums in facilities‚ equipment‚ and technology to efficiently process customers such as online booking and boarding‚ self-service rapid check-in boarding pass kiosks. This also benefits the company because of fewer
Premium Southwest Airlines Airline Low-cost carrier
Alaska Airlines ran its business satisfied with complacency and dependent on customer loyalty and goodwill (Avolio‚ Patterson‚ & Baker‚ 2015). While Alaska Airlines was thinking the business could sustain this practice‚ many changes were occurring that would have a ripple effect and adversely affect the airline (Avolio‚ et al.‚ 2015). One executive stated it started as far back to 1999 when the airline was succeeding despite themselves due to fortuitous fuel costs and a good economy” (Avolio
Premium Airline Northwest Airlines Delta Air Lines
Strategic Management Processes Strategic management is a combination of three main processes which are as follows: Strategy formulation Performing a situation analysis‚ self-evaluation and competitor analysis: both internal and external; both micro-environmental and macro-environmental. Concurrent with this assessment‚ objectives are set. These objectives should be parallel to a timeline; some are in the short-term and others on the long-term. This involves crafting vision statements (long term
Premium Strategic management