APPLICATION OF NON-VERBAL COMMUNICATION STRATEGIES: LEAD BY NON VERBAL COMMUNICATION Prepared by: Latifah Shamsul Hamimi Nur Adilah Norhaliza Shafaiza Isha OBJECTIVE To apply verbal and non verbal communication strategy during communication. To identify and apply the best method of communication strategy in making decision. To identify the best approach to overcome crisis RULES OF THE GAME Lead your friend through a maze in blindfolded by using non verbal communication as guide. Rules:
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Sam’s Walton’s statement that “only the customer can fire us all.” Do you agree with this statement‚ and how do you relate consumer behaviour to this statement? Consumer behaviour is a part where we study the activities of our customer on when they obtaining the product‚ on how they consuming the product and on how they disposing the product. According to the statement from Sam’s Walton’s above‚ that “only customer can fire us all” we are agreed that customer can actually fire everybody that in a business
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REVIEW QUESTIONS (after chapter 1 lectures) 1. What is so distinctive about services marketing that it requires a special approach‚ set of concepts‚ and body of knowledge? Services are defined in as “deeds‚ processes and performances”. None of these physical objects are physical objects in which a customer can take ownership of‚ because it is so different from products‚ service marketing requires a special approach‚ set of concepts and body of knowledge. 2. What do you mean by variability
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2012 Customer Relationship Mangement Chapter 3 The Marketing Marketing Environment N.Karami 1 Learning Objectives Understand environmental actors and forces Learn how demographic and economic factors affect marketing Identify trends in the firm’s natural and technological environments Explore key changes in political and cultural environments Realize how companies react to the marketing environment 2 1 N.Karami ‚Marketing 2012 September 29‚ 2012 Customer Relationship
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and credible identity through marketing will increase local support for your organization. Promise or pay operates with that support and recognition will automatically come to a good cause. Unfortunately‚ this is a false premise. Even the best of programs will fade into obscurity unless non-profit management intentionally makes other groups‚ associations‚ businesses‚ and individuals aware of their mission and continuously maintains that level of awareness. Communication builds understanding and advocates
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1.1Customer Satisfaction What is customer satisfaction? Customer satisfaction refers to how satisfied customers are with the products or services they receive from a particular agency. The level of satisfaction is determined not only by the quality and type of customer experience but also by the customer’s expectations. A customer may be defined as someone who: •Has a direct relationship with‚ or is directly affected by your agency and •Receives or relies on one or more of your agency’s services
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PGDM (Batch:2012-14/ Term-III) MARKETING MANAGEMENT-II (C-303) Session 1‚ 2&3 T- Course Overview; Introduction to Strategy Development Framework; (Finalization of C- What is our Business? (Hard Copy) groups) R- 1.Strategy as simple rules –HBR Article (Soft Copy) 2. Environmental and Internal Analysis (West et al.) Ch-3‚ pp-65-89 AR- What is Strategy? - HBR Article (Soft Copy) Session 4&5 T- Understanding Business and Marketing Objectives C- 1.Carolina Lunker Sauce (Hard Copy) 2. Glaxosmithkline:
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Dragon’s Den Assignment Marketing Strategy For Steeped Tea Prepared by Tony Brozic Brittany Buck Sylvie Dion Alison Fernandes Laura Mason Table of Contents Introduction 1 Marketing Strategy 2 Product 2 Price 3 Promotion 4 Place 5 APPENDICES 7 Week 7 7 Week 8 9 Week 9 11 Introduction Steeped Tea is a family-owned business‚ founded by Tonia Jahshan who runs the business with her husband Hatem Jahshan. The story of the company is one of personal achievement
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Communication Strategies for Different Intelligences Roger L. Gardner University Of Phoenix September 6‚ 2010 Introduction Communication is the exchange of‚ ideas‚ information‚ and personal expression between people. There are many different forms of communication including: signs‚ sounds‚ language‚ telephone‚ mass media‚ and computers (Fidel 2010). Some forms of communication are more effective than others. People with different intelligences‚ working in a team-based environment‚ need to
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Note: Solve any 4 Cases Study’s CASE: I Playing to a new beat: marketing in the music industry Good old fashioned rock ‘n’ roll could be dead. If a mobile phone ringtone in the shape of the vocalizations of the animated Crazy Frog dominates the billboard charts for months on end‚ then it could well signal the death knell for the industry‚ and how it operates. If this ubiquitous amphibian’s aurally annoying song‚ converted from a mobile phone ringtone‚ outsold even mainstay acts such as Oasis
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