The Gap Model is a conceptual model especially developed to qualitatively measure service quality. It was developed by parasuraman et al.(1985) based on results from empirical research. Tha gap model identifies five organizational gaps within the process of service design and delivery that cause deficits in quality ‚ leading to dissatisfied customers. The Gap Model locates and maps five generic gaps that apply regardless of the thematic type of service: 1. Between management perceptions of customer
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Strategic Forum Institute for National Strategic Studies National Defense University http://www.ndu.edu/inss No. 239 April 2009 The United States and the Asia-Pacific Region: National Interests and Strategic Imperatives by James J. Przystup Key Points Notwithstanding the 2008–2009 financial crisis‚ East Asia today remains the home of the world’s most dynamic economies. In 1990‚ the region’s share of global gross domestic product (GDP) amounted to 26.5 percent; in 2006‚ that figure stood at 37.5
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............................................................................. 4 II. Analytical Framework: The Shareholder and Stakeholders Models of Governance........................... 5 II.1 The Shareholder Model ................................................................................................................ 6 II.2 The Stakeholder Model ................................................................................................................ 8 II.3 The Interaction of
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C. Takaful Operating Models • The Mudaraba Model The mudaraba is a kind of partnership in which one party that affords supplies funds while the other offers its expertise and management. It is based on classic profit sharing principles‚ for example a partnership in which two parties involved‚ one is fund provider which is called the participant‚ while the other person or party is called the operator who provides expertise and management of the fund. Both share the profits of the joint venture
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Mundell -Fleming Model The Mundell–Fleming model‚ also known as the IS-LM-BP model‚ is an economic model first set forth (independently) by Robert Mundell and Marcus Fleming The model is an extension of the IS-LM model. Whereas the traditional IS-LM Model deals with a closed economy‚ the Mundell–Fleming model describes an open economy. The Mundell-Fleming model portrays the short-run relationship between an economy’s nominal exchange rate‚ interest rate‚ and output (in contrast to the closed-economy
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possible from danger or harm: • Following practice and procedures designed to keep you and other people safe from violent and abusive behaviour at work • Promoting the independence of service users and assisting them to understand and exercise their rights Example: The patient asked the nurse if she can change the bedding
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claim that ethical judgments could be founded on self-interest alone Egoism is the idea of putting the interests of oneself before the interests of others when making a moral decision. This idea is often perceived in a negative way because people generally don’t like to think that they are selfish or making decisions based on their own self-interest. I believe that there are a variety of judgments and decisions that are based on self-interest. If you explore deep into why a person made a particular
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Interest groups are “…group[s]‚ however loosely or tightly organized‚ that is determined to encourage or prevent changes in public policy without trying to be elected.” “American society is pluralistic‚ consisting of many different interest groups that compete for and share in political power.” In many ways‚ interest groups help I stimulating people’s interest in political affairs. Political parties and news organizations are interest groups but they are a different kind of interest groups. These
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According to Adam Smith‚ self-interest should not be denied. In the ‘Wealth of Nations’‚ he asserts that self-interest in the market is to encourage the growth of society through the division of labour and the maximization of wealth. For him‚ self-interest is enough to motivate the exchange of goods. The butcher-brewer-baker example (p.19) says that their willingness to offer us a meal is dependent upon their own interests‚ not their kindness. Coase agrees in principle‚ stating (p.534) that the
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1) The separation of powers‚ often imprecisely used interchangeably with the trias politica principle‚[1] is a model for the governance of a state (or who controls the state). The model was first developed in Ancient Greece and Rome. Under this model‚ the state is divided into branches‚ each with separate and independent powers and areas of responsibility so that the powers of one branch are not in conflict with the powers associated with the other branches. The normal division of branches is into
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