monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver
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Examining the Internal Environment: Resources‚ Capabilities‚ Core Competencies & Value Chain Analysis To be sustaining in the market‚ a company should encourage the knowledge of the internal environment that affecting the business. There are many internal factors that impacting the company’s performance. First is about the company’s strategy. How well is the company’s strategy working? Strategy should be transferred from up to down‚ so all the members in the organization know what strategy that
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John Imbal‚ Madang‚ Papua New Guinea-essay sample-not edited to perfection! An internal and external environmental analysis of Palms New Guinea Arts Gallery on its strategic management. Introduction In this modern age‚ strategic management has become an important issue for those that manage different organisations‚ regardless of whether it is for profit or not-for-profit motives‚ and whether it is for competition or cooperation between firms. Strategic management is an important issue for
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Brain Imaging Technologies in Research of Biological Factors and Behavior Within the biological level of analysis there are many different technologies used when investigating the relationship between biological factors and behavior. There are five main technologies‚ however‚ functional magnetic resonance imaging (fMRI) and magnetic resonance imaging (MRI) are the most common ones. These are based on the fact that when the body is exposed to a magnetic field‚ the protons in the body fluids
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how external factors‚ over a specified future period‚ may impact on the business activities‚ strategy‚ internal structures‚ functional activities and stakeholders of a specified organisation. Using the following headings evaluate how the external factors‚ over a specified future period (the next 5 to 10 years)‚ may affect Thorpe Park and Wimbledon Lawn Tennis Club in terms of their:- • specified business activities (including ownership) • their strategy (aims and objectives)‚ internal structures
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Effective internal communications is essential to the success of a company and the accomplishment of its mission and strategic objectives. The best companies ensure that internal communication channels flow from the highest to the lowest levels of the organization. As a result‚ employees are familiar with the mission‚ vision‚ and strategic objectives of the company and have a solid understanding of how their individual jobs contribute to overall success. While the importance of internal communications
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Internal Memorandum To: Clayton Parker‚ Finance Department Manager Form: Robert Roa‚ Budget Analyst Date: August 26‚ 2012 Subject: Request for Funding I am writing you in request for funding to attend an advance business writing class (WRTG 394)‚ which will be held 03 September to 12 October 2012 in the Texas A & M University campus located here in San Antonio‚ Texas. Advance Business Writing (WRTG 394) is described to be an upper-level business writing course. The class
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Question 1 a) Select two companies where inadequate internal control have resulted in disastrous effects on the organisation or exposed it to heavy losses. Research the facts of the failure and report on the facts and the losses suffered. In your report‚ include suggestions for changes to operations (internal controls) that could have prevented the final outcome. Where could you find a list of these internal controls and how are they documented? Examples of companies include: Coles Myer
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February 15‚ 2012 The Impact of External and Internal Forces on One’s Identity What is identity? If you look in the dictionary‚ it will tell you that identity is what identifies someone or something. But there is more to the meaning behind identity than what is said in the dictionary. Identity is complex and changes over time in response to two main factors. One factor that can mold one’s identity are the forces inside of you‚ internal forces. An example of an internal force is love. Our love and affection
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Inventory Internal Controls ________________________________________ A company’s investment in inventory is usually a large one‚ and it may be comprised of a large number of merchandise items that can be readily stolen and resold. If the inventory contains mostly raw materials‚ then keeping track of it is essential for ensuring that the production processes using it will not run short of materials. This means that you need to implement an array of controls‚ either to prevent theft or to ensure
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