Marten Pieters‚ MD and CEO‚ Vodafone India‚ speaks about the challenges facing the telecom sector‚ the 3G auctions and why the government needs to get its policy right soon. This Idea Exchange session was moderated by Managing Editor‚ Financial Express‚ Sunil Jain 1. Sunil Jain: How has the 2G case changed things for the telecom sector? India has had this licence system for very long. So a lot of entrepreneurs have this feeling that once you get a licence‚ that’s the way to make money. So a
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The New Jim Crow The New Jim Crow: Mass Incarceration in the Age of Colorblindness‚ by Michelle Alexander‚ is a book about the discrimination of African Americans in today ’s society. One of Alexander ’s main points is the War on Drugs and how young African American males are targeted and arrested due to racial profiling. Racial profiling‚ discrimination‚ and segregation is not as popular as it used to be during the Civil War‚ however‚ Michelle Alexander digs deeper‚ revealing the truth about
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Jim Valvano was just some Italian kid from Queens New York who played college basketball for Rutgers University as a point guard from 1964-1967. In 1967 Valvano was able to lead his team to a third place finish in the NIT tournament‚ this is where Valvano’s leadership skills came to surface. Valvano then started his coaching career as the freshman head coach and an assistant coach on the varsity team. From there he became the head coach at John Hopkins University for 1 season‚ Arguably his greatest
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In 2006‚ the Airbus A380 came under fire due to manufacturing issues that lead to an almost two-year delivery delay . The Airbus CEO‚ Noel Forgeard’s overly ambitious plan‚ poor product management‚ breach of public information responsibility‚ and insider trading‚ make him my choice of worst CEO. Nicola Clark and Katrin Bennhold emphasized that a leader is not likely to be effective without planning ‚ especially for an ambitious plan like the A380. While Forgeard promised to deliver the first A380
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The four concepts which organizations use to design their marketing strategies (product concept‚ production concept‚ selling concept‚ and societal marketing concept) are important because they serve as a guide for businesses to plan and carry out their marketing and selling efforts. The production concept is the oldest of the concepts in business. It proposes that customers prefer products that are cheap and widely available. organizations that focus on this concept are likely to concentrate on
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Jim Poss Case Study: Jim Poss Jim Poss is the owner of the Seahorse Power Company; a fresh startup specialized in the green energy based on environment friendly methods of power generating. Unfortunately‚ this choice of cleaner power based industry penalized Jim’s company as a major part of sales is seen lost. Jim accumulated experience and knowledge through many occupied jobs but the significant one was at Solectria‚ a manufacturer of transportation and energy systems. Opportunity follow up:
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Organizational Design In today’s volatile business environment‚ it is more important than ever that managers‚ whether of a global multinational or a small team‚ should understand the fundamentals of organizational design. Written specifically for executives and executive MBA students‚ the new edition of this successful book provides a step-by-step “how to” guide for designing an organization. It features comprehensive coverage of the key aspects of organizational design‚ including goals‚ strategy
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Concept Design is the second stage of the RIBA plan. The core objectives task requires arranging the concept design involving defining proposals for structural design‚ building services systems‚ outlining specifications and preliminary cost information along with the correct project strategies following the design programme. Match the changes to the brief and supply the final project brief. A design concept is the idea behind a design and how you can plan on solving a design problem. Cost information
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lessons: managing design in eleven global brands Design at Starbucks From its beginnings as a single coffee shop in Seattle 35 years ago‚ Starbucks is now a global brand which uses design to aid the delivery of a distinctive service experience to its customers. The Starbucks Global Creative team manages regularly changing design themes while working within a global brand. Overview Starbucks uses design It has developed a strategy that allows it to balance regularly changing design themes with a
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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