A Survey and Analysis of various Tangible & Intangible Issues of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY
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Questions one through three‚ and question five deal with personal job satisfaction rather company satisfaction. Question four‚ however‚ should not be considered as part of the employee satisfaction survey due to the nature of the question. Let’s review the results of these questions. Question one is about how well employees enjoy working for BIMS. As you can see the largest concentration is a rating of 2. However 52% of the employee responses give a rating of 3 or better. Only 75 employees
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A second major source of data about crime and delinquency comes from victimization surveys and studies. The most widely known of victimization surveys is the National Crime Victimization Survey (NCVS). Once called the National Crime Survey‚ the NCVS has been conducted annually since 1972 by the Bureau of the Census for the U.S. Department of Justice’s Bureau of Justice Statistics. To gather data for the annual report entitled Crime Victimization in the U.S.‚ the Bureau of the Census conducts interviews
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invent new technology‚ and how can we cut back on technology or in turn use it for good purposes. METHODOLOGY: I chose questions that would let people tell me exactly their feelings on modern technology and how it affects all of us‚ what they thought the problems of technology are‚ and how we can fix those problems. I conducted my survey by giving 5 of my friends a list of 10 questions‚ then compiled all the information and wrote a paragraph on my findings. FINDINGS: Every single person agreed that
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methods‚ Walker challenges readers to reframe their understanding of beauty and choose internal qualities over outward appearances. Walker’s distinction demonstrates the dissimilarities between superficial changes and actual self-acceptance‚ recognizing the purpose of loving oneself. She reveals that this might be a reaction to external obstacles while involving a more extreme evaluation of oneself and a willingness to embrace one’s natural surroundings. By emphasizing this difference‚ Walker encourages
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funded community service programs. The balance of revenue comes from foundation grants‚ private donations and from private client payments. Statement of Problem/Goal: An Employment Engagement Survey Assessment Tool was designed and used to survey all employees to assess the current
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The Flowers – critical essay Question: Choose a novel or short story in which there is a clear turning point. Briefly describe what leads up to the turning point and explain the effect it has on the rest of the novel or short story. Answer The short story‚ “The Flowers” by Alice Walker‚ has a clear turning point. There are many clues in the story which symbolise the turning point coming closer. The turning point is when the main character‚ a young girl‚ steps into the skull of a lynched
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A SURVEY OF THE EFFECTS OF FRINGE BENEFITS ON EMPLOYEES PERFORMANCE IN THE HOSPITALITY INDUSTRY (A Case Study of Sofitel De Moor House‚ Ikoyi Lagos) BY IFEDINIRU KELECHI.U. BA/2008/207 DEPARTMENT OF BUSINESS ADMINISTRATION FACULTY OF MANAGEMENT AND SOCIAL SCIENCES CARITAS UNIVERSITY‚AMORJI-NIKE‚ENUGU STATE AUGUST‚ 2012 i TITLE. A SURVEY OF THE EFFECTS OF FRINGE BENEFITS ON EMPLOYEES PERFORMANCE IN THE HOSPITALITY INDUSTRY (A Case Study of Sofitel De Moor House‚ Ikoyi Lagos) BY IFEDINIRU KELECHI
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reasons for those phenomena and then generate the conclusion. Objective To build up an online survey‚ to collect sample data about teenager’s pocket money‚ how they use it‚ and any financial problem they faced. Questionnaires In this project‚ we use internet survey instead of questionnaire survey in collecting samples from teenagers. There are few reasons for us to choose such survey method: First‚ teenagers are very sensitive to the money they own and they feel too nervous when other
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3.4 LEIGH ANN WALKER‚ STAFF ACCOUNTANT CASE Leigh Anit Walker graduated from a major state university in the spring of 1989 with a bachelor’s degree in accounting.1 During her college career‚ Walker earned a 3.9 grade point average and was involved in many extracurricular activities‚ including several student business organizations. Her closest friends often teased her about the busy schedule she maintained and the fact that she was‚ at times‚ a little too “intense.” During the fall of
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