CUSTOMER PROFITABILITY ANALYSIS Customer profitability analysis (CPA) can be defined as a method used to compare the costs of all the activities used to support a customer or a customer group with the revenue generated by that customer or customer group. It is the analysis of the revenue and costs that relates to the customers which can be determined by considering the similarities and differences in customers’ buying behaviours and customer preferences. From the definition‚ it shows three features
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Target Market The outlets of KFC are in luxury district and the prices are too expensive such as overhead expenses rent‚ air conditioning‚ employees. So‚ KFC target supper and middle classes. Target market is depending on size and growth rate of population‚ company resources and structural attraction of market segment. Location Hectic lifestyle of personal that let them more time at work and less pressure about waiting for food. The commercialization of urban and suburban markets resulting in
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in Singapore‚ operated by hearing impaired individuals. This move reflected the company’s commitment to corporate social responsibility (CSR). However‚ KFC had to undertake special measures to make that outlet deaf-friendly‚ such as employing trainers for such employees and making a number of workplace adjustments for them. It was expected that KFC would get some intangible benefits out of this move. Not only could these people contribute almost as much as anyone else‚ they were also easier to retain
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Chicken Four P¶s of Marketing mix. Introduction KFC Corporation‚ or KFC‚ founded and also known as Kentucky Fried Chicken‚ is a chain of fast food restaurants based in Louisville‚ Kentucky. KFC is a brand and operating segment‚ called a "concept" of Yum! Brands since 1997 when that company was spun off from PepsiCo. KFC primarily sells chicken in form of pieces‚ wraps‚ salads and sandwiches. While its primary focus is fried chicken‚ KFC also offers a line of roasted chicken products‚ side
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sales force themselves. SELECTION OF THE COMPANY The companies that the research team has chosen consist of MCDONALD’S‚ PIZZA HUT and KFC‚ three franchise companies that provide food for the masses to enjoy. CONTACT PERSON For each of the contacts the researchers had to call the companies who have bought the franchises in Pakistan‚ which are Cupola for KFC‚ Siza Foods (Private) Limited for McDonalds and MCR (Pvt.) Ltd for Pizza Hut. All three companies could not provide the sales related information
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A customer profitability analysis is an evaluation process that focuses on assigning costs and revenues to segments of the customer base‚ instead of assigning revenues and costs to the actual products‚ or the units or departments that compose the corporate structure of the producer. Approaching profitability from this angle can sometimes provide valuable insights into how each step of the process of designing‚ manufacturing‚ and ultimately selling a good or service incurs cost and generates revenue
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[pic] INTRODUCTION McDonald’s: McDonald’s Corporation is the world’s largest chain of fast-food restaurants‚ serving nearly 47 million customers daily. The corporation started as a small drive-thru restaurant in 1948 by Dick and Mac McDonald. Ray Kroc saw the great opportunity in this fast-food and advised the two brothers to expand its operation and open new restaurants. Ray acquired franchising rights from the owners‚ the McDonald brothers
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MBA ProMA Customer Analysis‚ Buying Behavior and Segmentation Professor Hossein Dadfar Customer Analysis What do you need to know about your customers? Professor Hossein Dadfar 1 What you need to know Who buys the product / service Who uses the product / service What customers buy How they use the product/services Where customers buy When customers buy How customers choose Why they prefer a product How they respond to marketing programs Will they buy it (again)? Dadfar
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the largest fast food firms increased profits in 2009 by cutting costs‚ encouraging customers to return for newly introduced items and investing in marketing tied to sporting events. Your fast food restaurant has the ability to improve profits using the same techniques. Sponsored Link McDonald’s Mexican Burger We’re Proud Of What Goes In Our Burgers! Get yours today www.facebook.com Focus on Value Customers look for a fast food restaurant menu that includes value items‚ but avoid cutting your
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strategy to outperform their competitors by providing superior value to the customers. We are going to discuss about the marketing mix of KFC which led them to huge success. KFC (Kentucky Fried Chicken) is a chain fast food restaurant based in Louisville‚ Kentucky in the United States of America. KFC was founded by Colonel Harland Sanders in 1952. He became a well-known personality throughout thousands of KFC restaurants or outlets worldwide. Quality‚ service and cleanliness represent
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