Eugene Williams Advanced Business Logistics‚ TLMT 441 Case Study 8-1 Telco Corporation May 25‚ 2012 Telco Corporation Customer Relationship Management allows businesses to leverage information from their databases to achieve customer retention and to cross sell new products and services to existing customers. In the case study regarding Telco Corporation‚ the company will need to implement a customer relationship management program to better their relationships with their customers‚ retain
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Industry Analysis Report on Kmart INTRODUCTION Kmart is a huge vintage company that had peeked at one time and now is struggling to survive due to competition and other legal battles. This analysis report will describe and analyze the major forces that shape the structure and competitive intensity of Kmart. This report will look at Kmart’s history‚ competitors‚ marketing strategies‚ and some legal battles that have affected the company. The shaping and structuring of Kmart started more than one hundred
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Business situation Our client is an auto parts manufacturer and is seeking revenue growth opportunities for its struggling filters business. The filters business‚ named ABC Filters‚ currently sells oil and air filters for consumer and commercial vehicles. In addition to automotive filters‚ ABC historically invested in emerging air filter technologies for large‚ natural gas turbines (GT) used for power generation. The process of combusting natural gas for power generation requires a tremendous amount
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Case Study 15.1: TRANSACT INSURANCE CORPORATION Steven L. McShane‚ University of Western Australia‚ and Terrance Bogyo‚ WorkSafeBC TransAct Insurance Corporation (TIC) provides automobile insurance throughout the southeastern United States. Last year‚ a new president was hired by TIC’s board of directors to improve the company’s competitiveness and customer service. After spending several months assessing the situation‚ the new president introduced a strategic plan to strengthen TIC’s competitive
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Kmart‚ once the leader in the discount store industry‚ has found itself surpassed by Wal-Mart and Target in recent years and is now facing the possibility of closing its doors. The differences among the companies’ successes can be seen in their business models and strategies. Wal-Mart focused on decreasing expenses and Target established its market placement as a high-quality low-cost discount store. In contrast‚ Kmart used a promotions-driven business model. Because of this‚ Kmart focused on
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TOYOTA MOTOR CORPORATION 1994 Core-Competencies The core competence of Toyota Motor Corporation is its ability to produce automobiles of great quality at best prices‚ thereby providing a value for money to the customers. This core competence of quality can be attributed to its innovative production practices. The quality aspect of Toyota’s products have revolutionized the automobiles in the past and almost all the automobile companies had to try and better the quality of their products. It is a
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Much has changed for Kmart in the past decade‚ with sales totaling over $37 billion in 2000 to just over $12 billion in the last year (CNN Money‚ 2015). Like many consumers‚ the ‘Bluelight Special’‚ is not going to be the deciding factor in purchases for me. It may be an iconic symbol of what Kmart once was‚ but those days are gone‚ as are the customers of that era. Kmart needs to employ an action sequence that is geared towards reaching the new
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The Growth of Rondell Rondell Data Corporation was founded in 1920 by Bob Rondell. Its inception was based on Rondell’s invention of several electrical testing devices. During the 60’s the company had increased its business to include data transmission equipment. Rondell data Corporation had a reputation of being a source of high quality innovative designs. By 1978 they had two major lines known as Broadcast Equipment and Data Transmission‚ with broadcast equipment accounting for 35% of the company
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Jarvis Communication Corporation Background Jarvis Communication is a start-up firm that develops‚ manufactures‚ and markets a miniature telephone. Last year’s sales revenue was $6.5 million‚ resulting in its first profitable year in its first three years of business. The phone is unique because it is only two inches long‚ weighs two ounces‚ and a miniature receiver is worn in the ear. The phone speaker and microphone carry out all the normal functions of a phone (except dialing) without the use
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BACKGROUND OF THE CASE Gian Auto Corporation is a manufacture and supplier of components for manufacturers and suppliers of parts for automobiles‚ van and trucks. The company maintains an excellent track record with over 10 percent increase in sales in each year. One of the critical success factors of company’s business strategy is the location of its plants in favorable business environments and areas with lower wage rates. One of GianAuto’s earliest plant is the Denver Cover Plant‚ which basically
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