1. How does Dunkin’ Donuts build long-term customer relationships? To build strong‚ profitable‚ long-term customer relationships‚ Dunkin’s Donuts has developed marketing strategies and plans. The firm must determine how to best create value for its chosen target market. So‚ the firm should connect with his customers to establish and strengthen customer relationships. • Target Market: International coffee and donut retailer • Positioning: Dunkin’ Donuts serves its donuts or coffee for customers
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Competitive Analysis Dunkin Donuts 1.1 Target Markets Dunkin Donuts target market is the blue collar workers (18-60) of America who likes the quick service that Dunkin Donuts provides. Also within its target market are kids‚ highly due to its name. Recently Dunkin Donuts has been targeting the market of affluent women and professionals. 1.2 Description of Products & Key Benefits Variety of menu Dunkin Donuts offers something people enjoy (donuts) with their coffee/beverage. (Based on Baskin-Robbins
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Jelly Donuts It should be around in this block...aha! There it is! Roxie thought. It was four in the afternoon‚ and she just got out of school. She got a text from her best friend Pippy to come to her parents’ Dunkin’ Donuts quickly. Pippy was an energetic thirteen year old that still acted like a kid. Her curly‚ red hair tied in pigtails bounced constantly when she was happy. Roxie‚ meanwhile‚ was a tomboy with dark‚ shaggy hair and usually wears her soccer uniform to school. She goes to Pippy’s
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Krispy Natural Problem Identification 1. Marne’s high expectations are not realistic- wants to double projections a. Test market results for the southeast regions do not indicate an impressive gain in the market (i.e. market share increased from 9% to 10% when it was expected to reach 15%‚ display activity was below what the team expected) b. The good results in Columbia were due to sampling‚ significant price discounts and couponing- can’t keep this 2. Test market results for the southeast regions
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SOURCES: http://www.allfreepapers.com/print/Jollibee--Case-Study-Analysis/1794.html MISSION To serve great tasting food‚ bringing the joy of eating to everyone. VISION We are the best QSR... The most endearing brand ... that has ever been ... We will lead in product taste at all times ... We will provide FSC excellence in every encounter Happiness in every moment ... By year 2020‚ with over 4‚000 stores worldwide‚ Jollibee is truly a GLOBAL BRAND OPPORTUNITIES a. The promising nature of international
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15 4 .60 3 .45 3 .45 5. Advanced Technology .15 3 .45 4 .60 3 .45 6. Number of Branches .20 4 .80 4 .80 4 .80 Total 1.0 3.85 3.65 3.55 1st Banco De Oro (BDO) 2nd Bank of the Philippine Islands (BPI) 3rd Metropolitan Bank (Metrobank) Based on the CPM Matrix of Banco De Oro obtained a weighted score of 3.85‚ while Bank of the Philippine Island obtained a weighted score of 3.65 and Metropolitan Bank and Trust Company obtained a weighted score of 3.55. Even if Banco De Oro has the highest weighted
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Dunkin Donuts One of the major economic areas in north central Wisconsin is Wausau. The city is home of the most popular technical college. The love of coffee and ice cream brings the owner to open a Dunkin Donuts/Baskin Robbins near the college. Commercial space is available to build a facility‚ and the spot is right. The competition is a few fast food chains and two bakeries. The city has no Starbucks‚ but does have a Dairy Queen that is at the other side of town. The market structure is
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Dunkin Donuts The ultimate success of a company depends on the people chosen to lead the company. That fact means that it is the organization’s goal to select the best quality managers and employees possible that will push the organization to its goal. The work environment is what will ultimately reflect the employee’s view of the organization. Dunkin Donuts’ team-oriented design has helped them climb the ranks as one of the leaders in the coffeehouse industry. Although the company is widely successful
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convinced Rosenberg to start The Open Kettle‚ a doughnut shop in Quincy‚ Massachusetts. Two years later‚ The Open Kettle changed its name to Dunkin’ Donuts. Today‚ Dunkin’ Donuts stores can be found in over 32 countries‚ and they serve 70 varieties of doughnuts‚ along with hot and cold coffee drinks‚ bagels‚ breakfast sandwiches and other baked goods. Dunkin’ Donuts parent company‚ Dunkin’ Brands Inc.‚ also franchises Baskin-Robbins‚ and the two concepts are sometimes co-branded. In 1946‚ Bill Rosenberg
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A Case Study on Dunkin’ Donuts Dunkin’ Donuts is a world’s leading American global doughnut company and coffeehouse chain based in Canton‚ Massachusetts. It serves more than 5 million customers per day. It sells more than 70 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels‚ breakfast sandwiches and other baked goods. In 1950‚ Bill Rosenberg opened the first Dunkin’ Donuts shop in Quincy‚ Massachusetts. Dunkin’ Donuts licensed the first of many franchises
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