Abstract: The service quality means to customer’s satisfaction‚ which leads to customer loyalty‚ considerable practitioner interest has focused on programs to improve service quality. Customer perception is very important factor to measure service quality. This paper aims to assess customers perception on the different dimensions of service quality such as responsiveness‚ tangibility‚ assurance‚ empathy‚ reliability and the overall service quality in Standard Chartered bank‚ the top banking service provider
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Chapter 4 Place yourself in the position of general manager of service department. How might formally written job requirements help you manager your work unit? Having a written job description can cut back on confusion‚ can create goals for the work unit and help to Classify and reclassifying positions with in the current work unit. By designing and implementing effective classification by maintaining a written job description I would be able to give my work unit a guideline that they can follow
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LAW DEVELOPMENT CENTER NAME: SUNNA HILAL LUQMAN Answer to the question; BREIF FACTS: Peter reads an advertisement in the new vision of a special x-mas discounted fare of shs 20000 only to Arua by the executive coach bus company but on reaching he was told that the offer was only for the first ten customers and he was not eligible which made him pay 40000 for a regular seat. His suitcase with clothes valued at 1000000shs was given to another passenger whose suitcase was given to peter since
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Section ADA Service Animals 2010 Revised Requirements The Department of Overview Justice published revised final regulations implementing the Americans with Disabilities Act (ADA) for This publication provides guidance on the term “service animal” and the service animal provisions in the Department’s revised regulations. ■ Beginning on March 15‚ 2011‚ only dogs are recognized as service animals under titles II and III of the ADA. ■ A service animal is a dog that
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Chapter 6: “What Do Firms Try to Maximize‚ if Anything?” Introduction Do firms really maximize profit? This question has been under debate since the 1940s and 1950s‚ when a wide number of mainstream neoclassical economists defended the assumption against a group of institutional economists that questioned the assumption as the norm in the industry. On the side of the neoclassical economists were Fritz Machlup and Milton Friedman‚ with institutional economists Richard A. Lester and Garnder C
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the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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CHARACTERISTICS OF SERVICES The services have unique characteristics which make them different from that of goods. The most common characteristics of services are: Intangibility. Inseparability. Perish ability. Variability Intangibility Services are activities performed by the provider‚ unlike physical products they cannot be seen‚ tasted‚ felt‚ heard or smelt before they are consumed. Since‚ services are not tangibles‚ they do not have features that appeal to the customer’s senses‚ their
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www.sciedu.ca/ijba International Journal of Business Administration Vol. 2‚ No. 1; February 2011 Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P. O. Box 62157‚ 00200‚ Nairobi‚ Kenya Tel: +254-716-642262 E-mail: swambui@cuea‚ swambuikimani@yahoo.com Elias Kiarie Kagira Department of Business Administration‚ Africa Nazarene University (Kenya) P.O
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Business Law What is Business Law? Businesses interact in many and varied ways. To name just a few types of business transactions‚ there are contracts‚ mergers and acquisitions‚ leasing‚ etc. How these transactions are carried out is overseen by Business Law. Additionally‚ how businesses are formed is a large part of Business law. This area of law is very wide-ranging‚ although it deals primarily with defining the rights and responsibilities of businesses‚ rather than enforcing these laws. Because
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Strategic Management Journal Strat. Mgmt. J.‚ 24: 587–614 (2003) Published online in Wiley InterScience (www.interscience.wiley.com). DOI: 10.1002/smj.330 INCREASING FIRM VALUE THROUGH DETECTION AND PREVENTION OF WHITE-COLLAR CRIME KAREN SCHNATTERLY* Carlson School of Management‚ University of Minnesota‚ Minneapolis‚ Minnesota‚ U.S.A. White-collar crime can cost a company from 1 percent to 6 percent of annual sales‚ yet little is known about the organizational conditions that can reduce this cost
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