MANAGEMENT OF QUALITY Introduction Quality refers to the ability of a product or service to consistently meet or exceed customer requirements or expectations. Different customers will have different requirements‚ so a working definition of quality is customer-dependent. In order to rebuild its economy after the Second World War‚ Japan focused on quality improvement‚ making it a national imperative. This took place during a time when quality was not uppermost in the minds of business organizations
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to have better quality management concepts to maintain customer satisfaction. Quality management concepts give the control and measure the organizational performances in required level. Through internal and external communication can enhanced the set standards to internationally accepted level. These conditions will add more value to the organizational brand image. Lo 1 different approaches to quality management 1.1 definitions of quality in terms of business and services Quality in terms of businesses
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transformational leadership context: An examination of leader and subordinate perspectives. Journal of Leadership & Organization Development‚ 34(1)‚ 44-66. This journal focuses on the differences in transformational leadership behaviour by gender and personality. Transformational leadership can be defined as benefits it can bring to business life including higher productivity with lower employee and turnover rates as well greater job satisfaction with motivation. Bennis (2009) states that “quality of life
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CHAPTER 1 IMPORTANCE OF QUALITY Quality is the business of doing business —Anonymous The importance of quality‚ be it in product or service‚ cannot be overemphasized. Just study some of the tips given from time to time to make matters easier for everyone. For instance‚ Indian Government’s Postal Department‚ one of the most extensive‚ popular and efficient in the world issues guidelines such as “PIN Code helps speed up your mail. If the PIN Code in your address is missing or inaccurate‚ please send
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The Legacy of Dr. Kaoru The Legacy of Dr. Kaoru Ishikawa Dr. Kaoru Ishikawa was a Japanese consultant and father of the scientific analysis of causes/ problems in industrial processes. The purpose of this paper is to recognize the life works and address the impacts of Dr. Kaoru Ishikawa’s works on the world. The focus will help the reader understand his background‚ key ideas‚ influence on quality practices‚ and the correlation to total quality management (TQM). Dr. Kaoru Ishikawa
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LEADERSHIP Are good leaders made or born? The question has remained unanswered since centuries. A leader is one who can get it done through his followers any and every impossible task possible. Although there is a huge gap between a leader and a Boss. A boss is one who has the authority to get work done through his subordinates‚ and the leader is one who influences his team to work for him. Leadership differs in that it makes the followers want to achieve high goals rather than simply bossing people
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Leadership Essay By: Sandra Grant A leader is a person who is able to take charge of a situation in a responsible and organized manner to get something done. In order to be a leader one must have people to follow and support them in that ranking position. Henry Miller said “The real leader has no need to lead—he is content to point the way.” Leaders can be born or made. Many people try very hard to be “in charge” and to become a leader that people will follow and listen to. While others have
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Leadership in Management They are a number of leadership styles. Identify these and examine which ones/s John Terrill used. In this case study that focus on leadership‚ leadership is defines as the behaviour of an individual when he or she is directing the activities of a group towards a shared goal. So based on this case study‚ there are 3 leadership approach that John Terrill use. The leadership approaches are democratic style‚ motivation‚ and path- goal theory. In democratic style‚
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leadership Great leadership is a rare skill. It is much more rare than most people realize. For most people it doesn’t come naturally. It is amazing how many organizations are successful even though they have only marginally competent people leading them. Many times this is because the structure of the organization helps make up for a leaders short comings. Sometimes it is because a particularly talented staff that makes up for the leaders deficiencies. While great leadership skills can make someone
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leadership There is no unanimity among scholars about the origin of leadership. Whether leadership is a natural trait‚ a developable competency or a combination of both‚ it is reported by executives that a great part of what leaders use to lead effectively comes from experience‚ more than from formal training. A key question is then how do we need to modify training interventions in order to represent a source of leadership learning? Learning is understood as a transformational effect on the
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