Academy of Management Journal 2011‚ Vol. 54‚ No. 2‚ 312–334. DAILY CUSTOMER MISTREATMENT AND EMPLOYEE SABOTAGE AGAINST CUSTOMERS: EXAMINING EMOTION AND RESOURCE PERSPECTIVES MO WANG HUI LIAO YUJIE ZHAN University of Maryland JUNQI SHI Peking University Taking emotion and resource perspectives‚ we examined the daily relationship between customers’ mistreatment of employees and employee sabotage of customers‚ as well as employees’ individual- and unit-level emotion-based and resource-based moderators
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In Metaphysics Richard Taylor outlines the different views on the concept of freedom. The traditional view is that of the compatibilists which states that freedom is the ability to act‚ or not to act‚ according to the determinations of the will. It is so defined to make it compatible with the theory of determinism‚ which essentially states that all actions have a causal explanation due to the state of the world in the moment previous. However‚ the definition is clearly inadequate due to the fundamental
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system availability and security‚ stunning performance‚ and low TCO. Only Oracle can offer this stack advantage to its customers through deep and seamless integration between the tiers that our competitors cannot match. Throughout its history Oracle has proved it can build for the future on the foundation of its innovations and its intimate knowledge of customer challenges
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most formative times of my life‚ Scouting has certainly contributed to my desire to become a Marine Corps Officer. From the onset of the scouting program I have been instilled with many values‚ starting every scout function with the scout law‚ “A Scout is trustworthy‚ loyal‚ helpful‚ friendly‚ courteous‚ kind‚ obedient‚ cheerful‚ thrifty‚ brave‚ clean‚ and reverent.” While there are many valuable principles thought by both the scouts and the Marine Corps the (65)three main values that both organizations
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Research on the performance management of Hilton Hotels Corp in China Wang ‚Wen-Cheng Department of Business Management‚ Hwa Hsia Institute of Technology‚ Taiwan 111 Gong Jhuan Rd.‚ Chung Ho‚ Taipei‚ Taiwan‚ R.O.C Tel: 886-2-89415022 mail:wcwang@cc.hwh.edu.tw Chu‚ Ying-Chien Department of Tourism and Leisure National Penghu University‚ Taiwan 300 Liu-Ho Rd.‚ Makung city‚ Penghu‚ Taiwan‚ R.O.C Tel: 886-6-9264115 mail:verna323@npu.edu.tw Lee‚Chung-Chieh Department of Senior Citizen Service Management
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Laurence Bourgeois A00161609 March 12th‚ 2013 Analysis Essay In his essay "Another Accolade for Charter Arms Corp."‚ Mike Royko focuses not on John Lennon’s death‚ but on the type of gun that was used to kill him. He argues that the model of a gun makes a great deal of difference when killing someone. By ignoring the shooting of the celebrity‚ Royko uses irony to show how idiotic the debate on the gun is. He commences his essay by asking the readers "what difference does it make what kind
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1. What is your most motivating factor in joining the Navy Nurse Corps? Recently‚ I have experience a difficult period of time in my personal life and I felt loss‚ I was looking for purpose‚ direction‚ and new opportunities. I found an announcement of the Navy recruiters looking for nurses and I started investigating about it. After‚ I found some of the possibilities that I could have as a member of the Navy Nurse Corps‚ I knew that was my next step in life for two reasons: the first one‚ I want
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1. Case Name‚ Citation‚ and Court Internet Solutions Corp. v. Marshall LEXIS 2826I (2008) The District Court for the Middle District of Florida 2. Key Facts A. Internet Solutions Corp. (ISC)‚ which operates employment recruiting and Internet advertising websites‚ has its principal place of business in Florida. B. Tabatha Marshall‚ a resident of the State of Washington‚ was sued by ISC for making false and defamatory statements on her website. C. Marshall filed a motion to dismiss asserting
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years. [ (Civilian Conservation Corps CCC) ] They turned to Franklin D. Roosevelt‚ a man who promised better life than the one many people were now living. When FDR took office he immediately commenced revitalization of the nation’s economy. [ (Civilian Conservation Corps CCC) ] In response to the depression that hung over the nation in the early 1930s‚ President Roosevelt created many programs designed to put Americans back to work. [ (Civilian Conservation Corps CCC) ] These programs would eventually
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There were many helpful men or women on the Corps of Discovery crew‚ but by far‚ it seems Sergeant Patrick Gass was the most influential. He helped in any way he could to make the journey easier for his fellow comrades. He was the most important because his background‚ skill‚ and his leadership abilities. Patrick Gass had an important background that helped him in his career and the expedition. To start‚ he lived on the frontier. When he was old enough‚ he enlisted in Captain Caton’s Company of
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