REVIEW OF LITERATURE CUSTOMER SATISFACTION Customer Satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.There is
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Outline What Is Literature Review? Why Do Literature Review? The Steps of Literature Review Tips for Literature Review Last but not the least 2010-10-13 Japanese winner of Nobel prize in Chemistry 2 What Is Literature Review? “... a literature review uses as its database reports of primary or original scholarship‚ and does not report new primary scholarship itself. The primary reports used in the literature may be verbal‚ but in the vast majority of cases reports are written
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Narrative literature reviews Introduction n A literature review is a comprehensive study and interpretation of the work that has been published on a particular topic n A literature review should convey the knowledge and ideas that have been established on a topic and their strengths and limitations Why undertake a literature review? n To provide a review of the current knowledge in a particular field n Provide a description of research studies n Identify gaps in current knowledge n Identify emerging
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Chapter II REVIEW OF RELATED LITERATURE This chapter presents the literature and related studies that clarifies the different aspects of the research. It also discusses the theories about the subject‚ and its purpose. The commodities‚ new devices‚ services‚ in technology are needs of man for a better fuller life which is the concern of the research. These useful arts are the products of the technological environment and the end-user is society in general. The excerpt was
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This literature review addresses several issues related to the study of aging. Theoretical perspectives‚ research methods‚ and current controversies are reviewed. One issue that has beset the development of research on aging is a definition of old age (Scanzoni & Scanzoni‚ 1988‚ p. 549). Research in the United Kingdom and the United States has found that the older a person is in a chronological sense‚ the later is the chronological age at which that person tends to think old age begins. The concept
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. Literature review: A literature review discusses published information in a particular subject area‚ and sometimes information in a particular subject area within a certain time period. A literature review can be just a simple summary of the sources‚ but it usually has an organizational pattern and combines both summary and synthesis. A summary is a recap of the important information of the source‚ but a synthesis is a re-organization‚ or a reshuffling‚ of that information. It might give a new
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A review of the literature is an essential part of an academic research project. A review is a careful examination of a body of literature pointing to a good research and writing which is guided by a relevant literature. In view of this‚ this paper discusses the importance of conducting a literature review. Literature review is a written and systematic summary of the research which is conducted on a particular topic. It summarizes the background and context of the research. Literature review analyzes
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Literature Review Paper (1935) Works Project Administration (WPA) created Mohammed Alharbi University Of Central Oklahoma Abstract This paper provides literature review regarding the functioning of the Works Project Administration (WPA) that was created in 1935. The WPA helped millions of Americans to find jobs during the period of Great Depression. For example‚ the WPA developed many significant programs in art‚ theater‚ music and writing in order to allow American artists and actors
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Literature Review Google INTRODUCTION IT company Google‚ are ranked amongst the best workplaces in both Australia and the USA. In 2009‚ Google Australia finished top of the list in the 2009 Great Places to Work study. This follows the lead of its US parent company‚ which ranked first in Fortune’s 100 best Companies to Work For list in both 2007 and 2008. Attributing to this success is the fact that Google has managed to create an environment that encourages highly motivated employees. Google
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Introduction United Parcel Services Inc. (UPS) is the leading company offering a wide range of solutions such as freight and package transportation. The company has its headquarters in Atlanta. In 2013‚ United Parcel Services Inc. failed to deliver a larger percentage of its packages to the intended destination within the anticipated time. The primary cause of the problem experienced during the 2013 Christmas period was an increase in the level of demand for the package deliveries that the company
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