Analysis and Interpretation: Demographic Factors: Age Of the Respondents: Age of Respondents Less than 25 35-45 25-35 More than 45 Total Frequency 14 23 9 4 50 Percent 28.0 46.0 18.0 8.0 100.0 Age Of Respondents 25 20 15 10 5 0 14 9 4 Frequency 23 ANALYSIS: From the survey it was found that amongst 50 respondents a) b) c) d) 28% of the respondents are less than 25 years old. 46% of the respondents are between 25 and 35 years of age. 18% of the respondents are between 35 and 45 years of
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for the author to know the factors that affecting customer satisfaction and loyalty in order to provide better service quality for the customers. Also‚ this is for substantial development in her future career path. These are the reason behind for choosing the topic in this section. The author chooses service quality and customer satisfaction as a core study because service quality is a diving force leading to customer satisfaction. To keep customer by satisfying them to build loyalty can lead to
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JOB SATISFACTION OF EMPLOYEES IN BANKING SECTOR A comparative analysis among six Banks Chapter 1: Introduction of the Study 1.1 Introduction: With the opening up of the economy of Bangladesh‚ a dramatic change has been observed both in manufacturing and in service sectors. This has brought higher employment opportunities
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“Relationship between Service Quality and Customer Satisfaction: The Case Study of the Olympic Sports Club in Bangkok” CHAPTER 1 GENERALITIES OF THE STUDY 1.1 Introduction When the market is full of competitors and marketing is shifted from internal consequences of performance (i.e.‚ productivity and profit) to the external consequences of performance (i.e.‚ consumer well-being)‚ practitioners in the sports industries need to pay attention on customer satisfaction and service quality. (Kerkby‚ and Nelson
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STUDENT ID: 10038731 PROGRAMME: MSc. Business with International management SUPERVISOR: Dr Zhibin Lin TITLE: What Makes Customers Satisfaction: A Study on Mobile Telecommunication Sector of Vietnam. DATE: 20/09/2012 Dissertation submitted in partial fulfilment of the requirements of the Masters Degree in [MSc. Business with International Management] Newcastle Business School at the University of Northumbria at Newcastle DECLARATIONS I declare the
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CHAPTER 01 INTRODUCTION Job satisfaction refers to an employees general affective evaluation of his or her job. Spector defines the concept more simply as “how people feel about their jobs and different aspects of their jobs” (1997‚ 2). He also considers it as a “related constellation of attitudes about various aspects or facets of the job” (Spector 1997‚ 2). The organizations should be concerned about their employees level of job satisfaction? Employee satisfaction increases employee retention
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Job Satisfaction Job Satisfaction Overview: Job Satisfaction is how content an Individual is with his or her Job. It is a positive feeling about a job resulting from an evaluation of its characteristics. Researchers have divided Job satisfaction into 2 sub Categories: Affective Job Satisfaction and Cognitive Job Satisfaction Affective Job Satisfaction: The extent of pleasurable feelings one has about his or her job. Cognitive Job Satisfaction: The extent to
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Help Promote Better Sales And Customer Satisfaction: Retail Management Degree (1041 Words) Would you enjoy working in the retail sector and assist customers with fulfilling their buying needs? Does the prospect of helping a retail business to not only run smoothly‚ but also make a better profit sound like a challenge you would relish? With a degree in retail management you can prepare yourself for a career in this sector and face the challenges of the ever changing retail environment. Whether you
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Frederick Community College BU 274-1 Customer Relations Index# 1968 Fall 2013 Class Starts: January 27‚ 2014 Class Ends: May 16‚ 2014 Last day to withdraw: April 12‚ 2014 Instructor Information: Name: Samantha Robertson Office: N/A E-mail: srobertson@frederick.edu Cell Number: 443-206-4586 Office Hours: Available on request Campus Mail Box Number: 750 Course Information: Credits: 3 Prerequisites: EN 50‚ EN 52 Co-requisites: None On-campus Meetings: N/A
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Measuring job satisfaction: The definition of job satisfaction is a positive feeling about a job resulting from an evaluation of its characteristics. A job is more than just shuffling papers‚ writing programming code‚ waiting on customers. Job requires interacting with co-workers and bosses‚ following organizations rules and policies‚ meeting performance standards‚ and the like. The two approaches to this study are popular. The single global rating is a response to one question‚ such as “all
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