Rewards at Southwest Airlines Case Study Southwest Airlines prided themselves on their commitment to customer service and equality by offering a streamlined business model with an emphasis on simplicity and efficiency that has remained the same for the most part since the airlines’ inception in 1967. At the time of the case study‚ Southwest had been profitable for the past 28 years‚ an achievement many airlines are incapable of boasting due to the volatility of the airline industry. One of
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Khan ID: 200921075 Nashmia Rashid ID: 200921078 Abdulla Barahim ID: 200921080 Airline Operations‚ Semester 2‚ 2010/11 For: Dr. Baba Yerra Due Date: 30 May 2011 Topic: Research Project Title: Comparative Study and Analysis of FAR and CAR regulations Table of Contents 1. Introduction | 3 | 2. Methodology | 4 | 3. Findings | 5 | 3.1. Operations Specifications | 5 | 3.2. Airline Organization: Required Management Positions | 6 | 3.3. Operating Manual | 9 |
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Case Study > Data Warehousing Continental Airlines I. Executive Summary Table of Contents I II III IV V Executive Summary The Decision to Invest Implementation New Business Strategies ROI 2 4 6 9 19 20 Technical Appendix A Continental’s comeback from “Worst to First” is an airline industry legend. Now the company is engaged in a new initiative to move from “First to Favorite.” To support this ambitious initiative‚ Continental tapped into its Enterprise Data Warehouse and expanded it
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American Airlines: Unsuccessful Firm American Airlines‚ Inc. (AA) is a major airline of the United States and is the world ’s second-largest airline in passenger miles transported‚ passenger fleet size‚ and operating revenues. American Airlines is a subsidiary of the AMR Corporation‚ and was founded in 1930. Distribution: American Airlines is headquartered in Fort Worth‚ Texas‚ and operates an extensive international and domestic network‚ with scheduled flights throughout North America‚ Latin
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Southwest Airlines: In a Different World”‚ Analyzing Southwest Airlines’ organizations harmony is very challenging. Using the Mckinsey 7S Framework will make this process easier. The Mckinsey 7S Framework is made up of hard elements and soft elements. The hard elements consist of strategy‚ structure‚ and systems. These are elements in the organization that can not be changed easily. The soft elements consist of shared values‚ skills‚ style‚ and staff. These are elements that can be changed
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REGIONAL AIRLINES Regional Airlines está estableciendo un nuevo sistema telefónico para manejar las reservaciones de los vuelos. Durante el periodo de 10:00 A.M. a 11:00 A.M.‚ las llamadas al agente de reservaciones ocurren en forma aleatoria a un promedio de una llamada cada 3.75 minutos. Los datos históricos del tiempo de servicio muestran que un agente de reservaciones pasa un promedio de tres minutos con cada cliente. Las suposiciones del modelo de línea de espera de llegadas de Poisson y
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Continental Airlines Memo To: Lawrence Kellner From: Date: Re: The purpose of this memorandum is to address the profitability issues at Continental Airlines and to estimate the costs for 2009 to forecast the future outlook of the company. To address these issues‚ I used regression analysis to observe what effect the 11% reduction in flying capacity would have on the firm’s future operating costs. I also used the results from the regression analysis to verify the costs that‚ if reduced
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ONLINE TICKETING IN THE AIRLINE INDUSTRY: THE GLOBAL IMPACT Chiang-Nan Chao‚ St. John’s University‚ Jamaica‚ NY‚ USA Robert J. Mockler‚ St. John’s University‚ Jamaica‚ NY‚ USA Dorothy G. Dologite‚ Baruch College‚ New York‚ NY‚ USA ABSTRACT As consumers move away from the traditional approach of buying airline tickets in the past years‚ airlines are benefiting from cost reduction due to the rapid increase in paperless e-ticket sales and restrictive use of traditional travel agencies. However‚ when
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along the four dimensions? a) Geographic scope Southwest airline provides point-to-point service between midsize cities and secondary airports in large cities. This can help avoiding congestion in large airports and hence save an average 20% of average flight time. b) Choice of business (corporate portfolio) SWA focuses on only airlines services‚ especially the short-haul flights. c) Vertical Integration decision Southwest airline does all of its own ticketing‚ not making its seats available
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Distribution at American Airlines Case Analysis Key marketing issue or challenge facing American Airlines American Airline’s key marketing issue is its distribution system. Over the past decade‚ the airline industry‚ Global Distribution Systems (GDSs)‚ and travel agencies have battled with full content agreements. The GDSs have pursued content equality to each other‚ direct channels‚ and emerging technologies (web-based bookings) to prevent a loss in market share. The idea behind the agreements
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