Consumer behavior Simona Romani Chapter 1 – Consumer motives and values Motivation (I) Motivation is a driving force that moves individuals to take a particular action; this driving force is produced by a state of tension‚ which exists as a result of an unfulfilled need. Need Satisfaction Homeostasis We strive for a state of equilibrium (Homeostasis) Physiological needs (e.g. hunger) move us away from this But so do social and psychological needs Deprivation Motivation (II) Biogenic
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Assignment One — Individual Report Consumer Behavior Insights Tutor: David Toleman Student Name: DAN YU Student No.: 30123743 Due Date: 7th April‚ 2014 Executive Summary The report’s orientation is to link consumer behavior to marketing strategy. A better understanding of consumer behavior has become necessary for developing marketing strategy. The report is organized with four components: one-week purchases record and the analysis of the influences on decision
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Define consumer psychology. Consumer psychology is the discipline of study that looks at why we buy or use the goods and services we buy‚ what the impulses are that compel us to buy or use those goods and services‚ and if we don ’t‚ the reasons why we don ’t. It analyzes motivations‚ and looks to offer explanations as to consumer choices. It also looks to discover the ways that consumers make decisions‚ and what influences the decision-making process. A more formal definition is‚ "Consumer psychology
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MKTG 680-01: International Marketing‚ Spring 2006 Exam 2 Review Questions • • • Note: These questions are illustrative. In addition to studying this set‚ you should also consult the relevant chapters of your text and your lectures notes. Review this set and feel free to discuss with me‚ should you have any questions or concerns. Chapter 10 – Product and Brand Decisions 1. Generally speaking‚ which of the following statements is true concerning product attributes: a. Tangible product attributes
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CONSUMER BEHAVIOR 1.Consumer Orientation: A group of actions taken by a business to support its sales and service staff in considering client needs and satisfaction their major priorities. Business strategies that tend to reflect a customer orientation might include: developing a quality product appreciate by consumers; responding promptly and respectfully to consumer complaints and queries; and dealing sensitively with community issues 2.Learning: Measurable and relatively permanent change in behavior through experience
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the Mac OS)‚ Microsoft’s share of the personal computer operating system market held stable at roughly 85 percent throughout most of that period. In 2011‚ however‚ Microsoft’s dominance in computer operating systems was under greater threat than it had ever been. A high-stakes race for dominance over the next generation of computing was well underway‚ and Microsoft was not even in the front pack. “SEGMENT ZERO” As Andy Grove‚ former CEO of Intel‚ noted in 1998‚ in many industries—including
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Market Attractiveness and Market Potential I. Outline A. What makes markets attractive to enter? B. How can we forecast before entering or in early stages of the evolution of the market‚ the level of market potential and industry sales? C. Are there entry advantages? What are the sources of such advantages? Are these durable? D. If there are entry advantages‚ should you always enter first? II. Market attractiveness A. Market size B. Growth rate
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Table of contents Executive summary 2 Introduction 4 1. Consumer behavior 5 2. Perception 5 2.1Definition of perception 5 2.2 Elements of perception 6 A. Sensation 6 B. The absolute threshold 6 C. Just noticeable difference to consumer behavior: 6 D. Subliminal perception 7 2.3 Factors influencing perception 7 1) Characteristics of the perceiver (internal factors): 7 2) Characteristics of the target (external factors): 9 3) Characteristics of the situation: 9
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A STUDY ON CONSUMER PERCEPTION OF AFTER SALES SERVICE WITH REFERENCE TO HYUNDAI CARS AT CHENNAI CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY The present study was conducted in order to know the perception of the customer with respect to after sales services and to gauge the satisfaction of its consumers. Every customer tends to develop a certain image of the company after using the product. In this process‚ After Sales Services
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Rural Marketing Mix Marketing Mix ‘refers’ to the set of actions‚ tactics‚ tools or variables that a company uses to promote and sells its brand or product in a markets 4 Ps of Rural Marketing * Product :Product’ refers to anything that is capable of or can be offered to satisfy need or want? * Price :Price refers to the amount the customers has to pay in order to acquire a product or services * Place : refers to point of sale. * Promotion: This refers to all the activities undertaken
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