How does Dunkin Donuts build long-term customer relationship? Dunkin donuts has been operating as a chain restaurant for nearly sixty years. Dunkin Donuts was able to build long-term customers by sticking to their original values. They have stuck to their values by providing the consumer with a great customer service experience with ease of access and affordability. Dunkin Donuts puts quality control first. By doing this‚ they are able to provide a consistent cup of coffee at any location. Through
Premium Customer service Customer Dunkin' Donuts
Gina Luari Entrepreneurship 9/20/14 Dunkin’ Donuts Competitive Analysis Dunkin’ Donuts Target Market: the blue color middle class working American‚ both males and females‚ ranging in age from 18-45 Demographic Segmentation: Their salaries range from $40‚000 to $100‚000 annually. They are coffee enthusiasts‚ mainly people on the go‚ and some families. Psychographic Segmentation: a working professional‚ with a family. They are generally in their thirties and enjoy a good coffee drink and occasional doughnut
Premium Starbucks United States American middle class
DUNKIN DONUTS PERFORMANCE MANAGEMENT ANALYSIS EXECUTIVE SUMMARY Performance Management strategy focuses on what is involved in managing the organization. It is a natural process of management‚ not a system or a technique. (Fowler‚ 1990). It is also about managing within the context of the business (its internal and external environment). This will affect how performance operates. (Michael Armstrong‚ 2004). This paper will analyze Dunkin Donuts’ performance management strategy. Dunkin Donuts is
Premium Human resources Human resource management Management
conduct my field research on Starbucks and Dunkin Donuts. Dunkin Donuts and Starbucks are more or less similar in the fact that they are both known for selling coffee along with other products. They both offer various types of coffee‚ iced and hot drinks‚ sandwiches‚ other food products available‚ and miscellaneous merchandise. Starbucks is more on the expensive side compared to Dunkin Donuts. Furthermore‚ Dunkin Donuts cup sizing is larger than Starbucks; in that at Dunkin Donuts the cup gives the
Premium Coffee Starbucks Espresso
Dunkin Donuts was founded in 1950 by Bill Rosenberg. Mr. Rosenberg opened the 1st store in Quincy Massachusetts. Mr. Rosenberg’s goal was to “make and serve the freshest‚ most delicious coffee and donuts quickly and courteously in his stores”. (www.dunkindonuts.com‚ 2012) Dunkin Donuts are now headquartered in Canton Massachusetts. Dunkin Donuts values and principles guide their franchises to success. There values and principles are (www.dunkinbrands.com‚ 2007): Values * Honesty * Transparency
Premium Dunkin' Donuts Doughnut Krispy Kreme
From reading the Dunkin’ Donuts Case Study‚ there are few problems that Dunkin’ Donuts faced which eventually lead to the company loss in market share and revenue. Dunkin’ Donuts CEO’s did a fabulous job salvage the situation and regain the control of market share‚ there are few more actions could have been done to achieve Dunkin’ Donuts’ goal to full extent. Also‚ Dunkin’ Donuts should learn from this lesson to prevent history to repeat itself. First is competition from Krispy Kreme‚ and Starbucks
Premium Dunkin' Donuts Problem solving Krispy Kreme
Competitive Analysis Dunkin Donuts 1.1 Target Markets Dunkin Donuts target market is the blue collar workers (18-60) of America who likes the quick service that Dunkin Donuts provides. Also within its target market are kids‚ highly due to its name. Recently Dunkin Donuts has been targeting the market of affluent women and professionals. 1.2 Description of Products & Key Benefits Variety of menu Dunkin Donuts offers something people enjoy (donuts) with their coffee/beverage. (Based on Baskin-Robbins
Premium Dunkin' Donuts Starbucks Doughnut
interested in buying out the franchise from Dunkin’ Donuts. He would take down the Dunkin’ Donuts sign and continue to operate the shop under a new store name of his choice. He also planned to negotiate direct lease with the landlord instead of leasing the building and land from Dunkin’ Donuts. However‚ he mentioned to Dunkin’ Donuts that he was not interested in pursuing this option. Tommy seemed to be interested in selling the business to Dunkin’ Donuts for $80000 after several negotiations. He
Premium Dunkin' Donuts Franchising Doughnut
As the new district manager my priority is to ensure that Dunkin Donuts remains in keeping with our original mission statement‚ "Make and serve the freshest‚ most delicious coffee and donuts quickly and courteously in modern‚ well-merchandised stores.” For the purpose of this paper I will identify and explain Job and organizational design‚ Recruiting and selection‚ and training and performance appraisals. Through this process I will evaluate and explain the design and principles that I believe will
Premium Dunkin' Donuts Management Doughnut
Executive Summary Definition: - Which would be the best option for Dunkin Donuts: Growth Strategy. X To consider opening of primarily franchisee developed or company owned stores. X To expand the existing product line. X To extend ¡§Network TV¡¨ program. Recommendations:-Out of these three areas of opportunity that could prove vital in stimulating the Dunkin Donuts growth strategy‚ I would like to prefer option 1 i.e. opening of ¡§Franchisee-developed Stores¡¨ over company owned stores
Premium Franchising Dunkin' Donuts Franchise