MATH2013 Simulation Assignment The problem The management of a call centre has hired your simulation consulting firm‚ SureSim‚ to provide decision support on call centre operations. They have provided the following problem definition and data. The call centre serves two types of calls. There are three types of agents (servers). Agent types 1 and 2 are specialists for call types 1 and 2‚ respectively. Agent type 3 is a generalist that can serve either call type (not at once). The call centre
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Practice Problems: Chapter 2‚ Operations Strategy in a Global Environment Problem 1: Identify how changes in the external environment may affect the OM strategy for a company. For example‚ what impact are the following factors likely to have on OM strategy? a. The occurrence of a major storm or hurricane. b. Terrorist attacks of 9/11/01. c. The much discussed decrease in the quality of American primary and secondary school systems. d. Trade Legislation such as WTO and NAFTA
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Pamela Spencer Case The issued being argued is weather the customer is always right. In this case we see how a home improvement store must deal with an unhappy customer who is extremely dissatisfied with the installation of a fence supplied and installed by the store. The customer wants the store to replace the fence. However‚ if the store does replace the fence‚ it’s in danger of achieving profitability for the quarter. This in return prevents the employees to miss their bonuses. The actions
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Ricerca operativa 8/ed Frederick S. Hillier‚ Gerald J. Lieberman Copyright © 2005 – The McGraw-Hill Companies srl Test Bank for Chapter 3 Problem 3-1: The Weigelt Corporation has three branch plants with excess production capacity. Fortunately‚ the corporation has a new product ready to begin production‚ and all three plants have this capability‚ so some of the excess capacity can be used in this way. This product can be made in three sizes--large‚ medium‚ and small--that yield a net unit
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Earl of Spencer’s Eulogy Precis In his eulogy‚ the Earl of Spencer asserts that Diana was a very accomplished woman who’s treatment by the media ultimately led to her death. He supports his argument by first establishing his strong understanding of her character‚ flaws and all‚ creating common ground with the audience and lending his argument credibility. In the second half of the piece he uses personal accounts to describe how the media hounded Diana & the mental toll that created up until her death
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Group Two or more individuals‚ interacting and interdependent‚ who have come together to achieve particular objectives. Formal Group A designated work group defined by the organization’s structure. Informal Group A group that is neither formally nor organizationally determined; appears in response to the need for social contract. Command Group A group composed of the individuals who report directly to a given manner. Task Group Those working together to complete a job task. Interest
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Operational Efficiency & Operational Optimization Sa – Situation Anlysis Pa – Problem Analysis Da – Decission Analysis Pa – Probabilty Analysis 1) Suppose that a peak harvest-season day involves 18‚000 barrels of berries‚ 70% of them wet harvested‚ arriving uniformly over a twelve-hour period from 7 a.m. to 7 p.m.‚ and process initiates as soon as the first truck arrives. a) At what time during the day‚ would the trucks start queuing up to upload? Answer:
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Chapter 10 All of the following are the performance metric accept Asset fulfillment Suppliers in a supply chain are referred to as Upstream. Distributers warehouse retailers are referred to as Downstream Which of the following is not a key to supply chain management? (figure it out) -Independence (is not) Increased uncertainty and variability in a supply chain result in -Larger inventory stock up if the price goes up* Uncertainty is bad‚ worse than risk * One way to reduce the
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COURSE OUTLINE Course Name Operations Research Prepared On March-2009 Course Code QTM-360 Credit Hours Three Course Prereq. Name Basic Statistcs‚ Statistical Inference‚ Maths-I & II Course Prereq. Code QTM-160‚ QTM-220‚ QTM110‚ QTM-120 Revised On July - 2014 Course Type Core Course Program BBA Semester Fall – 2014 Course Description The main aims and objectives of this course is to provide growing and applications of mathematical models in real world
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According to American Academic Michael Porter‚ operational effectiveness means performing similar activities better than rivals do. Porter even states in his “What is Strategy?” article “operational effectiveness is necessary but not sufficient.” It is possible to achieve a competitive advantage in this way. However‚ it is not possible to achieve a sustainable competitive advantage in this way. This is what Porter is addressing when he states “operational effectiveness is necessary but not sufficient
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