The Pamela Spencer Case
Pamela Spencer Case
The issued being argued is weather the customer is always right. In this case we see how a home improvement store must deal with an unhappy customer who is extremely dissatisfied with the installation of a fence supplied and installed by the store. The customer wants the store to replace the fence. However, if the store does replace the fence, it’s in danger of achieving profitability for the quarter. This in return prevents the employees to miss their bonuses. The actions Pamela can take to make the customer happy is replacing the fence, however, one of the reasons Pamela took the position of Assistant Manager in House Mart was to take the challenge of turning the store into a profitable asset for the company.
The issued being argued is weather the customer is always right. In this case we see how a home improvement store must deal with an unhappy customer who is extremely dissatisfied with the installation of a fence supplied and installed by the store. The customer wants the store to replace the fence. However, if the store does replace the fence, it’s in danger of achieving profitability for the quarter. This in return prevents the employees to miss their bonuses. The actions Pamela can take to make the customer happy is replacing the fence, however, one of the reasons Pamela took the position of Assistant Manager in House Mart was to take the challenge of turning the store into a profitable asset for the company.