CUSTOMER RELATIONSHIP MANAGEMENT IN INDIAN BANKS * Popli‚ G.S ** Rao‚ D.N. 1. Background Relationship Marketing is the process of building long term mutually beneficial relationship with the customers. The Financial Institutions in the developed countries are using this marketing tool very effectively by taking full advantage of Information and Communication Technologies. The Indian Banking Industry which was operating in a bureaucratic style prior to 1991 had to undergo large scale transformation
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The Minsky Model of a General Financial Crisis A Synopsis of ‘Chapter 2 -- The Anatomy of a Typical Crisis’ in Manias‚ Panics and Crashes - A History of Financial Crises by Charles P. Kindleberger and Robert Z. Aliber‚ Sixth Edition‚ Palgrave Macmillan‚ Copyright 2011 Since the end of the Great Depression “…financial failure has been more extensive and pervasive” in the 30-year period 1980 to 2010 than at any other time leading up to the present day (p. 7). Four financial crises occurred
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of Customer Relationship Management (CRM) in banking has gained importance with the aggressive strategies for customer acquisition and retention being employed by banks in today’s competitive milieu. This has resulted in the adoption of various CRM initiatives by these banks to enable them achieve their objectives. The steps that banks follow in implementing Customer Relationship Management (CRM) are: Identifying CRM initiatives with reference to the objectives to be attained (such as increased
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administration course being taken up at Department of Management Studies‚ Lovely Professional University‚ Phagwara. I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU‚ my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU” This project has been of great help in providing me an insight into the real life working of an organization. It gave me a chance to apply‚ all I had learned to practical situations
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The Reserve Bank of India (RBI) is India’s central banking institution‚ which controls the monetary policy of the Indian rupee. It was established on 1 April 1935 during the British Raj in accordance with the provisions of the Reserve Bank of India Act‚ 1934.[2] The share capital was divided into shares of ₹100 each fully paid which was entirely owned by private shareholders in the beginning.[3] Following India’s independence in 1947‚ the RBI was nationalised in the year 1949. The RBI plays an important
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Tanim for her knowledgeable lectures and guidance in helping to build confidence and guideline in making this project. Last but not the least many thanks to Mr. Rafat Anwar‚ Assistant Manager - Credit Risk Control‚ Wholesale Banking‚ Standard Chartered Bank‚ for his time and support to make this report more informative and valuable. Letter of Transmittal December 21‚ 2013 Tasnim Rezoana Tanim Department: School of Business North South University Bashundhara Residential Area‚ Dhaka Subject: Submission
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AMITY BUSINESS SCHOOL STATE BANK OF INDIA IMPLEMENTATION OF INFORMATION TECHONOLOGY Aayush Jaiswal C-50 3/19/2011 Shilpi Grewal C-60 This reports deals with Introduction to State bank of India‚ challenges due to technology‚ Implementation of CoreBanking System‚ benefits to SBI‚ various architecture followed at SBI & talk with MR. ASHOK KUMAR SHARMA (Chief Manager SBI Stressed Assets Resolution Centre). STATE BANK OF INDIA Type Industry Founded Public (NSE: SBIN‚ BSE: 500112‚ LSE:
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allocation process. Efficient use of resources. Capital allocation process. Financial statement information. Accounting profession challenge. Financial reporting objective. Financial statements primary users. Investor’s decision making. Test Bank for Intermediate Accounting‚ Fourteenth Edition 1-2 MULTIPLE CHOICE—Conceptual Answer b c c b a c d d b b a c d c b a c c d d d a b b b c d b b c d c d d d d d d b c c a c (cont.) No. Description
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Role of A Central Bank as Lender of Last Resort Introduction Nowadays‚ monetary and central bank policy become more and more important. Besides‚ many references are regularly made to the function of central bank as lender of last resort(LOLR). LOLR contributes a lot to solve the financial crises. As central banks are independent from government‚ they seem to have strong priorities. In modern society‚ with the growth of the global economy‚ central banks have been playing especially important
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National Bank of Pakistan & Credit Agricole Commercial Banking Group 1: Adam Ali‚ Arsalan Haider‚ Bakhtawar Amjad‚ Bilal Ahmed Butt‚ Danish Obaid‚ Maryam Tanveer‚ Navaira Zia‚ Raza Khan‚ Rukhaam Ahmed and Suhaib Ali Kamal. National Bank of Pakistan & Credit Agricole 2 Table of Contents 1.0 National Bank of Pakistan 1.1 History and Background ………………………………… 3 1.2 The NBP Group ……………………………………………… 4 1.3 Subsidiaries of NBP …………………………………………
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