Chapter 3: Developing Service Concepts: Core and Supplementary Element | Overview of Chapter 3 * Planning and Creating Services * The Flower of Service * Planning and Branding Service Products * Development of New Services | I. Planning and Creating Services * A service product comprises all elements of service performance‚ both tangible and intangible‚ that create value for customers * The service concept is represented by: * A ________________ * Accompanied by ________________
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CASE ANALYSIS McDonald’s‚ Inc. COMPANY NAME: McDonald’s‚ Inc. INDUSTRY: Food Service COMPANY WEBSITE: www.mcdonalds.com COMPANY BACKGROUND: As a company‚ McDonald’s was first introduced in Des Plaines‚ Illinois in 1955. This was the very first McDonald’s restaurant‚ which all started in San Bernardino‚ California in 1954 when Ray Kroc approached the McDonald brothers with a business proposition to start a new company. In 1965 McDonald’s went public and was later‚ in 1985 added to the Dow
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about the McDonalds’ scalding coffee case. No one is in favor of frivolous cases of outlandish results; however‚ it is important to understand some points that were not reported in most of the stories about the case. McDonalds coffee was not only hot‚ it was scalding -- capable of almost instantaneous destruction of skin‚ flesh and muscle. Here’s the whole story. Stella Liebeck of Albuquerque‚ New Mexico‚ was in the passenger seat of her grandson’s car when she was severely burned by McDonalds’ coffee
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food restaurants are making money off of our disability‚ which is not being able to stop eating their delicious food. It is so addicting but the main ones who are making trillions off of us are the McDonald’s business people. Everyone knows that McDonalds has the best fast food around over any other restaurant. We’ve grown up on their food and they have been around for decades. We have continuously eaten their food and not knowing that in the long run it will cause us serious health problems even
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Corporate identity is the most significant element to create and strengthen a company’s industrial presence among the competitors. Corporate identity helps a company to establish a name in the consumer’s mind and communicate its image to the target group from the shortest way. While exposing the positive sides among the competitors‚ it presents the first sights about the qualifications like quality‚ trust and stability. If an organization is ruled by the principles rather than the managers or in
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Despite people’s expectation of the Olympics to be inspirational and positively influential‚ the Olympics does not promote core values because of unethical activities both inside and outside games and economical conspiracy of related parties. First‚ main causes that damage the Olympics’ core purpose of giving people hope and inspiration are unethical activities. Increasing numbers and strictness of drug testing simply explain how there are many athletes who are attempting to win by cheating and
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MARKETING ACTVITIES SEMESTER 1‚ 2012 ASSIGNMENT 1 Company Chosen: McDonald’s Industry: Hospitality Founded: May 15 1940 Founder: Richard & Maurice McDonald Headquarters: Oak Brook‚ Illinois‚ US No. of Locations: 30000+ Worldwide Area Served: Worldwide Products: Fast Food P.E.S.T Analysis Political Factors The individual operations of McDonalds are influenced by the individual state and country policies by each government. E.g. there are certain some states in Europe and the US wont allow fast
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number three on Gartner’s Supply Chain Top 25 List for 2012. This was recently announced at Gartner Supply Chain Executive Conference in May of this year. McDonald’s started in 1937 as a drive-in restaurant by two brothers‚ Richard and Maurice McDonald. Hamburgers were just ten cents. In 1948‚ after realizing that most of their profits came from hamburgers‚ they closed the drive-in and made it a self-serve operation. They set up their kitchen like an assembly line to ensure maximum efficiency
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McDonald’s: Serving Fast Food around the World Ray Kroc opened the first McDonald’s restaurant in 1955 in the United States. He offered a limited menu of high quality; moderately priced food served fast spotless surroundings. McDonald’s QSC&V (quality‚ service‚ cleanliness‚ and value) was a hit. The chain expanded into every state in the nation. By 1983 it had more than 6‚000 restaurants in the United States‚ and by 1995 it had more than 18‚000 restaurants in 89 countries. In 1995 alone‚ the company built
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McDonalds and Burger King are two separate entities with a lot of differences‚ but the two have been competitors for decades. In order for one to know why the two have come to compete over the years‚ he or she must first understand the two entities and their entirety. This paper will analyze the differences of the corporate cultures of McDonalds and Burger King‚ Analyze the ways in which the two have benefitted from one another’s competition‚ and discuss the ways in which the companies will continue
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