Project Proposal: Southwest Airlines Southwest Airlines brings innovation and creativity to an otherwise stable industry. In contrast to competing airlines in the industry‚ the low fares‚ convenience‚ and technologically-innovative methods introduced by Southwest such as early check-in‚ automated boarding passes (user-friendly kiosks) have created customer value‚ leading to customer loyalty. Additionally‚ the company is known for positive recognition and empowerment of employees‚ who are consistently
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Scenario | 12-14 | 4. | Four Ps of Marketing4.1 Product4.2 Price4.3 Place4.4 Promotion | 15-32 | 5. | Market research5.1 Introduction5.2 Objectives5.3 Importance5.4 Process | 33-38 | 6. | Analysis of Customers6.1 Users6.2 Non-Users | 39-62 | 7. | Analysis of Dealers | 63-73 | 8. | Findings | 74-75 | 9. | Limitation | 76-77 | 10. | Recommendations | 78-79 | 11. | Conclusion | 80-81 | 12. | Bibliography & Webography | 82-83 | 13. | Annexure | 84-89 | ACKNOWLEDGEMENT
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Southwest Airlines: Using Human Resources for Competitive Advantage Executive Summary Southwest was founded in 1971 with a fleet of three Boeing 737 aircraft. Headquartered at Love Field in Dallas‚ the airline followed a strategy of low fares‚ few frills‚ and excellent customer service. Early on‚ the airline faced many political and regulatory challenges including the Wright Amendment‚ which prohibited the carrier from offering direct service into Love Field from any state other than Texas
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As a result of our research of Southwest Airlines methods for developing leaders in their respective industry we were able to prepare a profile of several different types of training and techniques. All of Southwest Airlines training is conducted in accordance with the appropriate and respective federal agencies that outline and govern each aspect of the training (southwest one report/training 2011). Southwest Airlines maintains its own training facility in Dallas‚ Texas‚ better known as the
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Analyzing Southwest Airlines using the Congruence Model Company’s Strategy: Southwest’s strategy is to improve efficiency in its operations and pass cost saving to its customers by offering them low and competitive prices. Southwest Airlines is dedicated to providing the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company Spirit. Analyze each key element of the company separately based on the congruence Model Organization Structure
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A New Focus for McKinsey Rajat Gupta‚ a 20-year veteran committed to decide to put emphasis on knowledge development‚ launched a four-pronged attack to help McKinsey to build up their long tern capital. First‚ he capitalized the firm’s long tern investment by creating come new channels and forums for knowledge development and organizational learning. Second‚ he created a Practice Olympic to encourage regional offices to extend ideas that grew out of client engagement. Third‚ he assigned senior
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Chapter 12 McKinsey 7S Ch12. McKinsey 7S • • • • • • • • Short Description Background Strategic Rationale & Implications Strengths & Advantages Weaknesses & Limitations Process for Applying Technique Case Study: Kenya Airways FAROUT Business and Competitive Analysis. By C. Fleisher & B. Bensoussan. FT Press 2007. All Rights Reserved. Ch12.2 Ch12. McKinsey 7S Short Description • The McKinsey 7S model is a diagnostic management tool used to test the strength of the strategic degree
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of Southwest’s competitive advantage? Southwest Airlines’ successful and profitable business model has been driven by several strategies: high aircraft utilization; standard fleet; charismatic leadership; low fare carrier; excellent customer service practice; attractive frequent flier program; innovative and creative marketing program; performance focused organizational culture; strategic human resources management and a lean operations. Southwest fleet is made up of mainly Boeing 737 fuel
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------------------------------------------------- Case Study Review on McKinsey & Company: Managing Knowledge and Learning. Harvard Business School. Article 9-396-357. Rev. January 4‚ 2000 ------------------------------------------------- Knowledge is fundamentally a cognitive phenomenon (Geisler‚ 2007.p. 467) which is embedded in the intellectual capital: the human and structural capital (Bercerra-Fernandez‚ Gonzales and Rajiv Sabherwal‚ 2002‚ p.3) of organizations. The acquisition or to be
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Case Study Highlights Southwest Airlines case: 1993 (A) Behnam Tirandazi History In my opinion for operating management of a system like this three categories is important: geographic‚ economic and politic. Reason of Geographic category is locations and weather forecasting. The first thing I interested about that is location of Southwest’s corporate offices. It were located at Dallas’s Love Field. Love Field was located six miles from downtown Dallas. All Southwest flights out of Dallas originated
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