THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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Unit 8: Computer and computerised accounting system M1: Compare the benefits of using manual and computerised accounting system to record business transactions. In this assignment I will be comparing the benefit of using manual and computerised accounting system to record business transactions. Accounting software available Microsoft Excel Features: Excel allows users to auto sum where it helps you to add the contents of a column of adjacent cells. This is easier for businesses because they
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Measuring Customer Satisfaction Introduction Determining the do’s and don’ts of customer satisfaction should be regarded as an instrumental business practice. There should be nothing arbitrary about gathering information‚ and simply tracking numbers is a waste of time and effort. If an organization is not using good reliable data‚ then‚ most likely the organization is doomed to fail. According to James Evans and William Lindsay (2011)‚ “Meeting customer expectations (that is‚ providing satisfiers)
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Case Study 4. Stressors are “the demands made from either the internal or external environment that upset balance‚ thus affecting physical and psychological well being (http://www.utwente.nl‚ 2015) Lazarus’s transactional model of stress and coping was created to evaluate the process of how people coped with stressful events. It takes into account firstly the persons appraisal of the stressor‚ and secondly the social and cultural resources available at their disposal (Lazarus & Cohen‚ 1977). This
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Measuring the services quality of Celcom Broadband in Politeknik Kota Kinabalu Azrin Bin Jalasi Jabatan Perdagangan Politeknik Kota Kinabalu azrin@polikk.edu.my Noorain Imbug Jabatan Perdagangan Politeknik Kota Kinabalu Noorain@polikk.edu.my Ramdan Ali Jabatan Perdagangan Politeknik Kota Kinabalu Ramdan@polikk.edu.my Abstract The main focus of this study is to investigate the customers’ satisfaction towards the Celcom Broadband services quality in Politeknik Kota Kinabalu
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Best practices for measuring customer satisfaction? Is it upper level management‚ hired consultants‚ surveys‚ or reactions to industry swing? So many choices but what really is a best practice. Customer satisfaction programs‚ research‚ employee satisfaction‚ and personal experience all play a role in measuring customer satisfaction. Even when using those practices it takes effort and continuous improvement to stand a chance on improving customer engagement and satisfaction. Hopefully these next
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ATM transactions are ideal for money laundering because launderers can use an account in the U.S. to deposit funds within the U.S. and have another person withdraw (i.e. domestic terrorist) them outside the country. Risk with ATMs involves verifying the identity of an individual for customer that may be out of the financial institutions targeted area. Transactions are usually instantaneous and the destination of cash is difficult to trace‚ especially for individuals smuggling funds to offshore
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Running head: MEASURING CUSTOMER SATISFACTION Measuring Customer Satisfaction James Brown Keller Graduate School of Management Quality Management GM588 Professor Robert Lee Mar 20‚ 2011 Measuring Customer Satisfaction As we move into a huge global business environment we find that the need has become much greater to measure and track customer satisfaction. This measurement is a relatively new concept being adopted throughout the business community. It was stated in the Harvard Business
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available practice for Measuring Customer Satisfaction‚ how it relates to my organization’s current practices for measuring satisfaction of customers and provides a detailed analysis of our current trend in meeting or exceeding these best practices. Customer satisfaction measurement allows an organization to understand the issues‚ or key drivers‚ that cause satisfaction or dissatisfaction with a service experience. When an organization is able to understand how satisfied its customers are‚ and why‚ it
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1390 IEEE TRANSACTIONS ON PARALLEL AND DISTRIBUTED SYSTEMS‚ VOL. 22‚ NO. 8‚ AUGUST 2011 A Generic Framework for Three-Factor Authentication: Preserving Security and Privacy in Distributed Systems Xinyi Huang‚ Yang Xiang‚ Member‚ IEEE‚ Ashley Chonka‚ Jianying Zhou‚ and Robert H. Deng‚ Senior Member‚ IEEE Abstract—As part of the security within distributed systems‚ various services and resources need protection from unauthorized use. Remote authentication is the most commonly used
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