25 Reproducible Activities for Customer Service Excellence Peter R. Garber HRD Press‚ Inc. • Amherst • Massachusetts Copyright © 2005‚ HRD Press‚ Inc. The materials that appear in this book‚ other than those quoted from prior sources‚ may be reproduced for educational/training activities. There is no requirement to obtain special permission for such uses. We do‚ however‚ ask that the following statement appear on all reproductions: Reproduced from 25 Reproducible Activities for Customer
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Task 2 SUBDOMAIN 734.3 - ORGANIZATIONAL SYSTEMS & QUALITY LEADERSHIP. Competency 734.3.4: Healthcare Utilization and Finance A1-Which costs will be covered by Medicare Part A? Medicare Part A is otherwise called the Hospital Insurance and covers up to 100 days of the Skilled Nursing Facility stay. To be qualified for it the patient first has to have been hospitalized for more than 3 days in a hospital (qualifying hospital stay) so the stay in it would not be considered outpatient. After the hospital
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Washington‚ DC Lobbying (as well lobby) is the act of making efforts to change decisions from representatives in the government‚ most often legislators or alternatively current members of regulatory agencies. Lobbying is performed by many different types of people and organized groups‚ incorporating individuals in the individual segment‚ enterprises‚ fellow legislators or government officials‚ or advocacy organizations (interest organizations). Maurice Aguirre lobbyist: Lobbyists may very well be within
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Understanding Health Economics - Case Study C S Week 2 Case Study: Solving the Medicare Crisis You are chief of staff to your brother-in-law‚ Representative Howard Hughes‚ who was recently elected to fill out a term in Congress. He has been asked to participate in a panel discussion on the Medicare funding crisis. You have been asked to prepare paper for him. The panel is asked to respond to a proposal for reducing Medicare expenditures by enrolling participants in HMOs. What does the Congressperson
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Prescription Drug Costs Should Medicare be allowed to negotiate drug prices? Is the debate in this case Americans on Medicare have out-of-pocket spending tends that increase with age; in 2010‚ beneficiaries ages 85 and older spent three times more out-of-pocket on services‚ on average more than beneficiaries ages 65 to 74 ($5‚962 vs. $1‚926). With prescription drug costs out of control since the Patient Protection and Affordable Care Act (PPACA)‚ commonly called the Affordable Care Act (ACA) drug
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the White House Office of Management and Budget‚ stated in a media briefing in 2009 that of the $98 billion in improper health care payments‚ $54 billion could be attributed to Medicare and Medicaid.
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compare these healthcare operation results‚ with data from Joint Commission Core Measures databases that will cover a two to four year period of research. Then the PFP managers will create the composite score formula‚ which is base on the Centers for Medicare and Medicaid Services Methodology scoring procedures‚ then statically compare these numbers with the research data that comes from using a set alternative scoring method that was used during the conducted AMI research (Glickman‚ et al.‚ 2009). This
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1 KOT1 Task #2 2 Medicare Part A Medicare Part A covers inpatient hospitalizations‚ skilled nursing facilities‚ hospice and home health care. The hospital‚ skilled nursing facility and home health care has to be a Medicare-certified facility and service. Based on Medicare Part A‚ Mrs. Zwick’s inpatient hospital stay of 5 days would be fully covered‚ according to Providence Life Services (2012)
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Health Services and Systems Matrix Choose at least seven services or systems from the following list: Hospice care World Health Organization (WHO) Public health Rehabilitation center Department of Health and Human Services (DHHS) Medicare Centers for Medicare and Medicaid Services (CMS Center for Disease Control (CDC) Health Maintenance Organization (HMO) Occupational Safety and Health Administration (OSHA) Joint Commission on Accreditation of Healthcare Organizations (JCAHO) In the
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important development in Medicare reimbursement is toward pay-for-performance (P4P) and it is receiving attention in the public and private sectors. P4P aims to align provider payments with the quality of care that is provided to the consumer (Shu & Singh‚ 2012). P4P is a priority to the Centers for Medicare & Medicaid Services (CMS) and they believe that they should seek opportunities to encourage improvements in the quality of care of their beneficiaries (Centers for Medicare & Medicaid Services‚ 2005)
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