EUA CASE STUDIES 2008 IMPLEMENTING AND USING QUALITY ASSURANCE: STRATEGY AND PRACTICE A SELECTION OF PAPERS FROM THE 2ND EUROPEAN QUALITY ASSURANCE FORUM european students’ union Copyright © 2008 by the European University Association All rights reserved. This information may be freely used and copied for non-commercial purposes‚ provided that the source is acknowledged (© European University Association). Additional copies of this publication are available for 10 € per copy for
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Research Evidence The rapid noticeable change in healthcare delivery coupled with professional responsibilities of nurses to incorporate research evidence into their decision making underscores the need to understand the factors involved in implementing evidence-based practice. Linking current research findings with patients’ conditions‚ values‚ and circumstances is the defining feature of evidence-based practice. Significant and rational for using evidence in practice in nursing care Evidence-based
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Defining CRM Customer relationship management in its broadest sense simply means managing all customer interactions. In practice‚ this requires using information about your customers and prospects to more effectively interact with your customers in all stages of your relationship with them. We refer to these stages as the customer life cycle. The customer life cycle has three stages: ■ Acquiring customers ■ Increasing the value of customers ■ Retaining good customers It is a concept of understanding
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Effects When Implementing Training and Development Programs (Paper 3) Abstract Organizations should consider carefully all aspects of implementing a training and development program‚ such as the need for their employees to be trained‚ the requirements of all job positions‚ and whether or not a training program would be valuable to the company. The organization needs to evaluate the ROI (Return on Investment)‚ the goals of the company‚ the requirements for the program‚ and the
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the Young India Fellowship programme‚ please contact: Young India Fellowship Sri Aurobindo Society Campus‚ Shaheed Jeet Singh Marg‚ Adhchini‚ New Delhi - 110017‚ India Tel: +91 011 6565 2643 For admissions related queries write to admissions@yifp.in For other queries write to info@yifp.in www.youngindiafellowship.com An Idea whose time has come... T H E V I S I O N To develop unique and high potential change agents of India through a multi-disciplinary programme guided by eminent leaders
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Describe the different strategies used by multinational oil companies for accessing oil reserves around the world after World War II. What role does Corporate Social Responsibility play in Eni’s strategy‚ and with what groups within the Republic of Congo does Eni engage as a result? Multinational oil companies face growing competition with national oil companies (NOCs)‚ which benefit from better access to global reserves of oil than the multinational companies. To cope‚ multinational companies use
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MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY WEEK 1 1.5 Mile Run Circuit training 1 hour Hike – 3 hours WEEK 2 1.5 Mile Run Circuit training 1 hour Hike – 3 hours WEEK 3 1.5 Mile Run Circuit training 45 mins Hike – 3 hours WEEK 4 1.5 Mile Run Circuit training 45 mins Hike – 3 hours WEEK 5 1.5 Mile Run Circuit training 30 mins Hike – 3 hours WEEK 6 1.5 Mile Run Circuit training 30 mins Hike – 3 hours
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Introduction Not many industries have seen such a dramatic change and decline in their traditional business model like the music industry has seen it in the last 15 years. The internet hugely damaged CD sales‚ along with the rise of MP3 Players that allow consumers to store entire record collections into a device the size of their pockets. If you look at the industry in 2013‚ one can clearly see that the traditional business model of record labels is about to vanish and market analysts even predict
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Building profitable customer relationship with CRM Introduction CRM is the essential part of modern business management. CRM has received a lot of attention and come to occupy a central place as a vital strategy in organization. The ultimate purpose of CRM in any organization is to increase profit. In case of CRM this achieved mainly by providing better services to the customer than the competitors. Traditionally‚ customer service centers have always been regarded as cost centers. In the 80s‚
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INTEGRATING SERVICE PARAMETERS – BSCS AND SIEBEL CRM Table of Contents 1 Overview 3 2 Types of Service Parameters 3 3 CRM Products Definition 3 4 BSCS Products Definition 3 5 Integration 4 1 Overview Products or services may be configured with some parameters or attributes using which a generic service can be made specific while ordering‚ e.g. a generic product “Missed Call Alert” can be configured with one parameter which can have different values like “no
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