The current issue and full text archive of this journal is available at www.emeraldinsight.com/0048-3486.htm Consequences of the performance appraisal experience Performance appraisal experience Michelle Brown Department of Management‚ Faculty of Economics and Commerce‚ University of Melbourne‚ Melbourne‚ Australia Douglas Hyatt Rotman School of Management‚ University of Toronto‚ Toronto‚ Canada‚ and 375 Received 7 August 2008 Revised September 2008 Accepted 4 July 2009
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recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors (Dawes and Swailes‚ 1999) and on the other hand‚ banks can earn high profits if they are able to position themselves better than their competitors
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PAY SYSTEM Definition:‘Pay systems are sets of rules with which employers link pay rates not only to job descriptions‚ but also to any of a great variety of indicators related to issues such as employees’ competence‚ performance and career expectations’ (Brown et al. 2003:196) Equity theory: Inputs are defined as each participant’s contributions to the relational exchange and are viewed as entitling him/her to rewards or costs. The inputs that a participant contributes to a relationship can be
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is further explained by Newman and Hogetts (2003) as functions of HR i.e. employment‚ training and development‚ compensation and benefits and human resource planning. McDonald’s‚ a fast food company has nearly 32‚000 restaurants in about a 120 countries with a workforce of 1.6 million. HR at McDonald’s is an independent department performing functions like policy making‚ job analysis‚ recruitment and selection‚ training and development‚ performance appraisal‚ compensation and benefits‚ In policy
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Commissioned Paper On the Interface Between Operations and Human Resources Management John Boudreau • Wallace Hopp • John O. McClain • L. Joseph Thomas ILR Human Resource Studies‚ Cornell University‚ Ithaca‚ New York 14853 IEMS Department‚ Northwestern University‚ Evanston‚ Illinois 60208 Johnson School of Management‚ Cornell University‚ Ithaca‚ New York 14853 Johnson School of Management‚ Cornell University‚ Ithaca‚ New York 14853 jwb6@cornell.edu • hopp@northwestern.edu • jom1@cornell.edu
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Introduction Human resources are the source of achieving competitive advantage because of its capability to convert the other resources (money‚ machine‚ methods and material) in to output (product/service). The competitor can imitate other resources like technology and capital but the human resource are unique. According to Khatri (1999)‚ people are one of the most important factors providing flexibility and adaptability to organizations. Rundle (1997) argues that one needs to bear in mind that
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|Sheffield HAllam | |How to best reward employees? | | | |
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v1.0 INTRODUCTION The purpose of this study are to study the employee performance level among the employee’s of Bloxwich Company in Seri Iskandar Perak between Performance Management System including rewards‚ evaluation raters‚ and career guidance and to identify how the rewards‚ evaluation rater and career guidance will influence the employee performance level. Employee’s performance is a rating system used in most corporations to determine the abilities and output of an employee. Performance is
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platform. Talent management is a name for a human resources program that applies to more than just computing hours and taking care of legal aspects of employment. Rather‚ talent management applies to the strategy of recruitment and retention‚ compensation and assessment and review. In some cases‚ talent management is a process handled over multiple departments. In other cases‚ it may be solely handled by human resources. Definition of Talent Management:- “Talent management is the systematic attraction
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A critical appraisal of the"best practice" and the "best fit" approach in HRM - A Lincoln Electric case study analysis - 1. Introduction The discussion between promoters of best practice and best fit approaches has sparked widespread controversy in the human resource management (HRM) area. The topic has gained much scholarly attention because it not only addresses a theoretical controversy but also possesses a high degree of practical managerial significance. The essay has the aim to analyse
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