MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
Premium Customer service Black-and-white films Customer
“Benjamin‚ you will never be young again‚ sew a few oats while you can.” (Mr. Robinson) The Graduate‚ a coming of age film that hardly can be considered traditional‚ but at the same time relates to every being that has experienced puberty‚ thus‚ finding manhood or womanhood. Benjamin and Mrs. Robinson are the main characters designed for the audience‚ both young and old‚ and facing this ever revolving passion to be one or the other. The trials and tribulation takes the viewer on a journey through
Premium The Graduate Interpersonal relationship
Personal Qualities of an Effective Counsellor: All the counsellors are not alike. They differ in various ways. Their personal characteristics‚ as well as‚ their personality differ quite substantially. A number of research organisations have tried to ascertain the personal qualities of a counsellor‚ which are essential to bring about therapeutical transformation in another person (i.e. the client). Three researchers namely Carkuff‚ Truax & Carl Rogers came up with the under mentioned characteristics
Premium Emotion Psychology Quality
Activity Based Costing for Activity Based Management Meiklejohn Paul‚ Director Management Consulting 17 February 2012 Agenda 1. What is Activity Based Costing (ABC)? 1.1 What is ABC and Why should it be used? 1.2 Traditional costing vs ABC 1.3 Activity based costing processes 2. How ABC should be used to manage (Activity based management)? 2.1 When to use ABC? 2.2 How to use ABC for ABM? 2.3 Scoring High - Low value adding activities 2.4 Activity Based Management applications 3. ABC/ABM implementation
Premium Costs Cost Cost accounting
49306 – Major Individual Assignment Subject Name: Quality & Operations Management Systems Subject Number: 49306 Subject Mode: Standard Assignment Number: 1 Date Submitted: 11th May 2012 Student Last Name: HA Student First Name: Chun Cheng Terence: Student ID: Autumn 2012 11095243 Declaration of Originality: The work contained in this assignment‚ other than that specifically attributed to another source‚ is that of the author(s). It is recognised
Premium Water pollution Greenhouse gas Mining
7 Quality Tools Cause-Effect Diagrams Flow Charts The 7 Quality Tools for Process Improvements Pareto Chart Where did the Basic Seven come from? Kaoru Ishikawa • Known for “Democratizing Statistics” • The Basic Seven Tools made statistical analysis less complicated for the average person • Good Visual Aids make statistical and quality control more comprehendible. What Is a Flowchart? A diagram that uses graphic symbols to depict the nature and flow of the steps in a process
Premium Vilfredo Pareto Joseph M. Juran Flowchart
MUSLIM EDUCATION B.E.C.E 1998 N.V.T.I GRADE 2 20TH APRIL‚ 2001 N.V.T.I GRADE 1 6TH MAY‚ 2002 WORKING EXPERIENCE OTI YEBOAH COMPANY - ELECTRICIAN WORKING WITH V.R.A FOR ONE YEAR REFEREES B.E.C.E - HEADMASTER ALOTEY N.V.T.I - MR. ASAMOAH NTOFO MUSAH SALIFU MIM – B/A C/O PATRICK BAAH P.O BOX AS 198‚ CHURCH OF PENTECOST JERUSALEM ASSEMBLY ASHAIMAN ESTATE. 20TH MAY‚ 2013. THE GENERAL MANAGER ELECTRICITY COMPANY OF GHANA HO POST OFFICE BOX Dear Sir‚ APPLICATION
Premium Ghana 1920 2001
Q3: An economic consultant advises a firm which is a monopolist in the production stage of an industry. He argues that this firm should take over the firm(s) at the successive retail stage. Explain the circumstances under which such a takeover raises the profits of the monopoly producer. Also‚ discuss why vertical integration might not increase the profits of the producer. It is commonly believed that vertical integration is an attempt to create monopoly and to seek rents. Monopoly theories of
Premium Economics Monopoly Vertical integration
UNIT 17-LEAD PERSON CENTRED PRACTICE 1.UNDERSTAND THE THEORY AND PRINCIPLES THAT UNDERPIN PERSON-CENTRED PRACTICE 1:1EXPLAIN PERSON-CENTRED PRACTICE Person centred practice are ways of commissioning ‚providing and organising services rooted in listening to what people want‚ to help them live in their communities they choose .Where there is person centred practice :persons perspective is listened to and honoured :individuals have a role in planning the supports they receive
Premium Person Individual Autonomy
Cain Demmitt 10-2-2012 FICTION Mr. Wahl Critical Analysis “She-Wolf” 1.) The short story “She-Wolf” written by Giovanni Verga‚ depicts the tragic life of a man named Nanni who unfortunately meets a psychotic and possibly possessed girl named Pina. Pina quickly falls in love with Nanni because he is very handsome and big hearted. In an epic twist Nanni states he does not care for her‚ but would want her daughter for wedlock instead. In a plot to actually be with Nanni anyway Pina said he
Free Short story English-language films Love