PRODUCTION & OPERATIONS MANAGEMENT Forecasting helps managers and businesses develop meaningful plans and reduce uncertainty of events in the future. Managers want to match supply with demand; therefore‚ it is essential for them to forecast how much space they need for supply to each demand. 1.1 QUANTITATIVE TECHNIQUES * LINEAR TREND Show steady‚ straight-line increases or decreases where the trend-line can go up or down and the angle may be steep or shallow
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NOTE 1: A candidate with a MBA in Operation Management would be able to look after a factory or other operations of the factory in a better manner as compared to others due to their competency and knowledge regarding handling the operations of an organization.Depending on the type of organization‚ one might be responsible for a few activities / regions in the initial stages and consequently growing up to handling broader areas. This career involves handling a few plants/ vendors initially
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Introduction Prof. Christian Terwiesch Operations in a Restaurant Prof. Christian Terwiesch Operations in an Emergency Room Prof. Christian Terwiesch Operations from the Perspective of the Customer Prof. Christian Terwiesch Four Dimensions of Performance Cost Quality ▪ Efficiency ▪ Product quality (how good?) ▪ Process quality (as good as promised?) Variety Time ▪ Customer heterogeneity ▪ Responsiveness to demand Important for - Performance measurement
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1. Cases 2 1.1. Leo’s Four-Plex Theater‚ Wong’s Pharmacy & Private Fitness‚ Inc. 2 1.1.1. Subjects 2 1.1.2. Summary Leo’s Four-Plex Theater 10 1.1.3. Q&A Leo’s Four-Plex Theater 10 Problems 11 What are the control system lacking 11 Solution 11 Cashier problem 11 Giving away free tickets – the nephew 12 Cashiers don’t ring the sales in 12 Free let-ins 12 1.1.4. Summary Wong’s Pharmacy 12 1.1.5. Q&A Wong’s Pharmacy 12 Problem 12 Options 12 1.1.6. Summary Private Fitness‚ Inc. 13 1
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What is operations management? Operations management is an area of management concerned with overseeing‚ designing‚ and controlling the process of production and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed‚ and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms
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1. Why is operations management a more encompassing term than production management? A. Operations management is concerned with multiple products and services B. Operations management refers to service as well as manufacturing organizations C. Operations management is broader including the financing and marketing functions D. Operations management makes use of the tools of quantitative analysis and computer systems 2. Which of the following functions is responsible for the actual movement
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Operations Management Definition Introduction In today ’s fast-paced ever-changing business world‚ organizations must deal with many diverse issues. These issues range from maintaining their competitive edge in a fierce marketplace to social‚ ethical and concerns regarding the health and well being of their employees. The advent of new technologies has created organizational efficiencies however; it is a well-known fact that healthcare has lagged behind other industries with regard to
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effective Quality Management in the form of company practices that have been replicated all over the World by major organisation’s to date. Toyota engages a stringent management system based on founding principles of operations management and excellence‚ such as the Toyota Production System (TPS). By spearheading such programmes‚ Toyota has enjoyed substantial growth and worldwide success. Throughout this assignment I shall explore the importance of Toyota’s operations management schemes and measure
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customers perceive the service concept? What efforts does this suggest in terms of the manner in which the service is designed‚ delivered‚ marketed? 3-4 Strategic Service Vision Operating Strategy What are important elements of the strategy: operations‚ financing‚ marketing‚ organization‚ human resources‚ control? On which will the most effort be concentrated? Where will investments be made? How will quality and cost be controlled: measures‚ incentives‚ rewards? What results will be expected versus
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OPERATIONS MANAGEMENT AT TESCO PLC: MANAGING FINANCE‚ PEOPLE AND INFORMATION TECHNOLOGY AT THE ORGANISATION Abstract In this assignment‚ we will take the case of Tesco to understand the strategies it used to manage finance at the company. The second part of the assignment will concentrate of the human resource management practices adopted by Tesco and the finance part of the assignment will be concerning the information system strategy at Tesco. Table of Contents Introduction…………………………………………………………………………
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