The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
Premium Hotel
OFFICE MANAGEMENT Office: Place which business‚ clerical and professional activities takes place. Room or area or a place which business clerical & professional activities takes place. Administrative center of the business. Paper work is undertaken. Management: The art of getting things done through and with people in formally organize group. Organization and coordination of activities of people getting together to accomplish desired goal and objectives. Executive ability to handle
Premium Management Office
sugar look like from the point of view of the U.S. market? _The world supply of sugar looks perfectly elastic (horizontal) from the point of view of the U.S. market‚ at a price of 8.3 cents per pound. This conclusion comes from two statements in the case: "Annual world sales of sugar amount to roughly $100 billion" and "Thus‚ for our analysis the 2001 world price of 8.3 cents per pound is assumed to be constant outside the United States." In other words‚ because the U.S. sugar market is a small fraction
Premium Supply and demand
Introduction to International Business Case 4: Dell 1. Dell’s most important FSA is their direct selling. Other FSAs are their behavior with the customer and their high level of inventory. These FSAs can be summarized with the 3 golden rules of Dell: ‘never sell indirect’‚ ‘disdain inventory’ and ‘always listen to the customer’. The macro-level requirements for the direct sales model to be successful in Dell’s case are the customers’ behavior in the 1980s. The customers became very sophisticated
Premium Sales Personal computer Marketing
A Case Study on Dakota Office Supply Case: Dakota Office Products 1. Background Information Dakota Office Products (DOP) is a regional office supply company with a strong reputation for customer service and quality supplies. Additionally‚ DOP is unafraid to adopt new services such as its desk top deliver option which delivers smaller orders directly to individual sites as well as its traditional commercial freight delivery. DOP has also introduced and Electronic Data Interchange (EDI)
Premium Costs Cost driver Management accounting
direct marketing models like online ticket sales and souvenir shops are examples for B2C activities in this case. However‚ when we consider the broader definition of the EC‚ which is servicing customers‚ collaborating with business partners and conducting electronic transactions within an organization as well as buying and selling goods‚ we can relate nearly all the EC solutions in this case to B2C or B2B activities. The main aim of the organizers is servicing to customers‚ so the EC solutions like
Premium Olympic Games 2008 Summer Olympics Summer Olympic Games
wrong cost determination for individual customers - wrong cost determination for new services provided by DOP (to small charges for the “desktop” delivery‚ then the actual cost of it) 2. Develop an activity-base cost system for Dakota Office Products based on Year 200 data. Calculate the activity cost-driver rate for each DOP activity in 2000. Activity cost-driver rates: Activity One: process cartons in and out of the facility Rate=(90% of Warehouse Personnel Expense + Cost o Items
Premium Profit Consultative selling Costs
Meng Tian and Xueying Tang AC 741 Prof. Jay Thibodeau Feb 19‚ 2014 Case 2.7 1. According to Paragraph 2 of PCAOB Auditing Standard No. 3‚ audit documentation is “the written record of the basis for the auditor’s conclusions that provides the support for the auditor’s representations‚ whether those representations are contained in the auditor’s report or otherwise.” This means that audit documentation is a written documentation that can be used as evidence for the audit conclusion when an auditor
Premium Audit Auditing External auditor
1. Zara was developed with the initial goal to link customer demand to manufacturing‚ and link manufacturing to distribution. Goals such as short production times‚ decreased inventory risk‚ and great choice of clothes have helped formulate a unique value and shape Zara’s current business model. Zara’s business model is based on three aspects: Zara’s fundamental concept is to maintain design‚ production‚ and distribution processes that will enable Zara to respond quickly to shifts in the consumer
Premium Marketing Management Personal digital assistant
gestures and customs. Some may resemble more to the other and certain may be unique as the Japanese culture. As Team C we have decided to study the Japanese culture as we find it exciting and the most unknown from our personal experience. Ishin-Denshin stands for “what the mind thinks‚ the heart transmits” which is proving on how non-verbal communication is essential in Japanese everyday communication. Japanese are believed to use words only as part of message; they consider silence‚ mood‚ pauses in-between
Premium Nonverbal communication