A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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learn what these are but also their applications. “Audit and inspection of banks ” is one of the courses we are learning. This course provides us with the knowledge of the auditing activities and decision of an auditor about its service provided to financial statements. As it is a very important term & our course teacher assigned us so therefore we have prepared a report based on Case Analysis. Scope of the report: This report provides some special scopes to analyze and monitor the overall
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Requirements Questionnaire Fantasy Games Community Inc. Purpose statement: With a new software application (Shopping Cart) development underway for the Fantasy Games Community‚ it is imperative that we conduct this stage of requirement process. Requirements questionnaire implementation is a useful method to investigate Fantasy Games community users’ needs‚ expectations‚ perspectives‚ priorities and preferences. While also taking into consideration relevance of online games collections and services
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Study of Job Satisfaction at Infosys And Its Implications for Motivating Employees at Infosys DeeptiVedala A018 vedaladeepti@yahoo.com Project Management (Major Project) M.Pharm (Pharmaceutics) + MBA Trimester II ABSTRACT: The main aim of the study is to determine the job satisfaction of employees in Infosys. It includes determining various parameters that influence job satisfaction and also the present level of satisfaction of the employees. To understand employees
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Questionnaire 1. Gender: a. Male b. Female 2. Age: c. 18-25 d. 26-35 e. 36-45 f. 46-55 3. Ethnic group: g. Malay h. Chinese i. India j. Others‚ please specify: ___________________ 4. Occupation: k. Student l. Self-employment m. Professional n. Others‚ please specify: ___________________ 5. Did you heard of “GSC.com.my” before? o. Yes p. No 6. Did you ever
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Interviews and questionnaires You are probably all familiar with the interview technique as it is commonly used in society‚ e.g. job interviews‚ progress reviews‚ celebrity magazine interviews etc. You may also be familiar with questionnaires and surveys – perhaps you have been stopped in the street and asked for your views on different brands‚ for example‚ or how you intend to vote in the next election. Interviews and questionnaires in psychology are similar to these everyday occurrences in some
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Questionnaire Research Good morning/afternoon/evening. I am a student at University of Indonesia‚ majoring in Management‚ Faculty of Economics. This questionnaire is part of research on analysis of “The Effects of Service Quality and Price Fairnness on Student Satisfaction”‚ study case of KKI FEUI and KKI Psychology UI‚ for the purpose of final year dessertation. There are no ‘right’ or ‘wrong’ answers‚ i am expecting honest answers and please answer all question. This questionnaire is entirely
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5HR034 – Reward and Performance Unit 1 - Overview of Performance Management and Reward The aim of this module is to introduce you to the concepts surrounding how people who work in organisations are rewarded and how this in turn affects their performance and that of the organisation. In this unit we will look at the performance management cycle and planning process and how it can be linked to the reward policies that are put in place. Go to this website link CIPD - Developing performance
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Motivation and Rewards System GROUP III Motivation through Equity‚ Expectancy and Goal Setting Three Cognitive Theories of Work Motivation 1. Adams’s Equity Theory is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationship and based on Cognitive Dissonance Theory. 2. Expectancy Theory Holds that people are motivated to behave in ways that produce desired combinations of expected outcomes What an individual is
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Reward Systems & Incentives Nathaniel Holmes Geraldo Carvalho Marie Powers Human Resources & Labor Management August 2nd‚ 2010 Reward Systems‚ or appraisal systems as it can also be called‚ are important for any company. A reward system is defined as a structured method of evaluating and compensating employees based on their performance. The compensations and rewards are known as incentives to the employees. The incentives can be bonuses in pay or added vacation or sick days‚ among other things
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